Customer Success Manager Role

2 hours, 51 minutes ago
Full-time
Mid Level
Customer and Technical Support
BuzzyBooth

BuzzyBooth

BuzzyBooth is a social photo kiosk company that offers marketing automation solutions for businesses. Their selfie kiosks help small businesses increase customer engagements, turn customers into brand advocates, and automate marketing efforts to bring ...

Professional Services
1-10
Founded 2015

Description

  • Guide new clients through onboarding and setup.
  • Provide ongoing support and help clients use BuzzyBooth effectively.
  • Build client relationships and proactively check in on goals.
  • Troubleshoot issues and coordinate with the technical team when needed.
  • Share client feedback to support product improvements.
  • Identify upsell opportunities and help customers gain additional value.
  • Gather customer testimonials and referrals.

Requirements

  • Prior customer success experience is required.
  • Previous experience in customer success, account management, or customer support.
  • Strong English communication skills with little to no accent.
  • Friendly, clear, and solution-oriented communication style.
  • Tech-savvy and comfortable using SaaS platforms and tools.
  • Highly organized with the ability to manage multiple accounts.
  • Genuine interest in helping customers succeed.

Benefits

  • Flexible work environment.
  • Remote opportunity.
  • Supportive, entrepreneurial team.
  • Opportunity to contribute to a fast-growing startup serving local businesses.

Interested in this position?

Apply directly on the company website

Apply Now

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