Customer Success Manager / Account Manager

3 hours, 34 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Serve as the primary contact for assigned customers and build long-term relationships.
  • Conduct regular check-ins to understand customer goals, satisfaction, and changing needs.
  • Support onboarding and implementation, coordinating internal teams and tracking progress.
  • Ensure customers receive ongoing value from the company’s services.
  • Identify and address customer concerns and retention risks before they escalate.
  • Coordinate issue resolution and follow through until concerns are fully addressed.
  • Identify appropriate upsell and cross-sell opportunities.
  • Maintain accurate CRM records, account information, follow-ups, and customer commitments.

Requirements

  • 2+ years of experience in customer success, account management, client services, or a related client-facing role.
  • Excellent spoken and written English.
  • Strong relationship-building, communication, organization, and follow-through skills.
  • Ability to manage multiple customer relationships simultaneously.
  • Ability to handle difficult customer conversations professionally.
  • Ability to take ownership of customer concerns through resolution.
  • Experience working independently in a remote environment.
  • Availability to overlap with U.S. business hours.
  • CRM experience preferred, including HubSpot or Salesforce.
  • Experience with account portfolios, onboarding, upselling, cross-selling, U.S.-based customers, B2B services, SaaS, or agencies preferred.

Benefits

  • Full-time remote position.
  • Work aligned with U.S. business hours.
  • Customer-focused role with opportunities to support account growth.

Interested in this position?

Apply directly on the company website

Apply Now

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