Regional Customer Success Manager (Automotive)- CHICAGO

16 hours, 7 minutes ago
Full-time
Junior
Customer and Technical Support
Podium

Podium

Podium offers a comprehensive platform for local businesses to enhance customer experiences, manage reviews, and streamline interactions with growth, communication, and payment tools. Simplifying business interactions for businesses and consumers alike.

Internet Software & Services
1K-5K
Founded 2013
$419M raised

Description

  • Serve as the primary post-sales contact for a portfolio of small-business automotive customers.
  • Develop strategies to increase product engagement, adoption, utilization, and customer value.
  • Understand customer objectives and industry challenges through regular check-ins and proactive consultations.
  • Identify and address customer issues, inquiries, escalations, and potential challenges.
  • Drive renewals, customer retention, and satisfaction through proactive engagement.
  • Identify upselling and cross-selling opportunities within existing accounts.
  • Build trusted customer relationships and advocate for customers internally.
  • Relay customer feedback to product and engineering teams to support continuous improvement.
  • Travel 35–40% of the time.

Requirements

  • 1+ year of experience in a customer-facing role such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in software or SaaS.
  • Working knowledge and hands-on experience with AI technologies such as LLMs, Voice AI, or automation platforms.
  • Strong communication and interpersonal skills with the ability to build credibility with customers at all levels.
  • Excellent problem-solving and analytical abilities.
  • Technical aptitude and the ability to quickly understand complex software concepts.
  • Empathetic, customer-centric, and results-driven approach focused on satisfaction and retention.
  • Ability to collaborate cross-functionally and work effectively as part of a team.
  • Growth-oriented perspective on how AI will reshape work and business operations.
  • Experience with customer success platforms, CRM, customer support software, online reputation management, or customer feedback processes is preferred.

Benefits

  • Open and transparent company culture.
  • Medical, dental, and vision insurance.
  • Life insurance and short- and long-term disability coverage.
  • Paid maternity and paternity leave, plus fertility benefits.
  • Generous vacation time and three four-day summer holiday weekends.
  • 401(k) plan.
  • Biannual company swag drops.

Interested in this position?

Apply directly on the company website

Apply Now

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