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Senior Client Success Executive (North Carolina)

5 days, 6 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Quantum Health

Quantum Health

Quantum Health is an award-winning care coordination and consumer navigation company based in Columbus, Ohio. Since 1999, they have been providing a uniquely powerful solution to drive healthcare benefits performance, focusing on cost savings, utilizat...

Professional Services
1001-5000
Founded 1999
View All Jobs 14

Description

  • Serve as the primary relationship manager for key client accounts and stakeholders, including executives.
  • Align client business objectives with Quantum Health solutions to deliver measurable value.
  • Lead client onboarding, training, adoption, and ongoing support.
  • Develop and execute strategic account success plans that support client transformation and mutual growth.
  • Identify and pursue upsell, cross-sell, and new-solution opportunities to expand accounts.
  • Manage renewals and retention efforts by demonstrating ongoing value and minimizing churn.
  • Monitor client engagement, adoption, outcomes, and risks to anticipate needs and strengthen partnerships.
  • Track success metrics and communicate insights through compelling client and internal stakeholder narratives.
  • Collaborate with Sales, Product, Marketing, and Consulting teams on client delivery and new offerings.
  • Synthesize client feedback to inform product, enablement, and service improvements while championing internal product adoption.

Requirements

  • Bachelor’s degree in business or equivalent experience.
  • Experience in client success, account management, or customer experience focused on client outcomes and revenue growth.
  • Demonstrated success managing and growing an upper-mid-market client portfolio.
  • Experience managing complex client accounts and coordinating across multiple departments.
  • Strong relationship-building and communication skills with stakeholders at all levels, including executives.
  • Results-driven focus on client retention, growth, and satisfaction.
  • Experience with Salesforce, CPQ, and ServiceNow.
  • Ability to collect, validate, and maintain complete, audit-ready Salesforce data across multiple workstreams.
  • Strong analytical thinking and proactive problem-solving skills.
  • Proficiency with AI tools such as ChatGPT and/or Copilot.
  • Ability to travel as needed based on client needs.
  • Authorization to work permanently in the United States without current or future sponsorship.

Benefits

  • Competitive base salary and incentive compensation.
  • Health, vision, dental, life insurance, legal and identity protection, EAP, Teladoc, and adoption assistance.
  • 401(k) with up to a 4% employer match and immediate full vesting.
  • PTO, seven paid holidays, parental leave, volunteer days, and paid sabbaticals.
  • Tuition reimbursement up to $5,250 annually, certification and continuing-education reimbursement, and leadership development.
  • Hybrid flexibility in Dublin, Ohio, or remote work anywhere in the United States.
  • Modern workplace amenities including dining, free snacks and drinks, fitness center and group classes, walking paths, game room, and onsite services.

Interested in this position?

Apply directly on the company website

Apply Now

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