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Senior Client Success Executive (North Carolina)

3 hours, 34 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Quantum Health

Quantum Health

Quantum Health is an award-winning care coordination and consumer navigation company based in Columbus, Ohio. Since 1999, they have been providing a uniquely powerful solution to drive healthcare benefits performance, focusing on cost savings, utilizat...

Professional Services
1K-5K
Founded 1999
View All Jobs 17

Description

  • Serve as the primary relationship owner for key accounts and manage client communications across stakeholder levels.
  • Understand client objectives and ensure Quantum Health solutions deliver measurable business value.
  • Lead onboarding, training, adoption, and ongoing client support.
  • Develop strategic account plans aligned with client transformation goals and mutual growth.
  • Identify upselling, cross-selling, and account expansion opportunities.
  • Manage renewals and proactively reduce churn through continuous value demonstration.
  • Monitor engagement, adoption, satisfaction, and outcomes to identify risks and opportunities.
  • Present performance insights and compelling value narratives to clients and internal stakeholders.
  • Collaborate with Sales, Product, Marketing, and Consulting teams on client delivery and offerings.
  • Synthesize client feedback to inform product, service, and enablement improvements while championing internal change.

Requirements

  • Bachelor’s degree in business or equivalent experience.
  • Experience in client success, account management, or customer experience focused on client outcomes and revenue growth.
  • Experience managing complex accounts and coordinating across multiple departments.
  • Strong relationship-building and communication skills, including executive-level engagement.
  • Results-oriented approach to retention, growth, and client satisfaction.
  • Experience with Salesforce, CPQ, and ServiceNow, including maintaining accurate, complete, and audit-ready Salesforce data.
  • Proficient use of AI tools such as ChatGPT or Copilot.
  • Strong analytical thinking and problem-solving skills.
  • Travel availability as needed based on client requirements.
  • Legal authorization to work permanently in the United States without sponsorship, plus a high degree of accountability and trustworthiness.

Benefits

  • Competitive base and incentive compensation.
  • Health, vision, dental, life insurance, legal and identity protection, adoption assistance, EAP, and Teladoc services.
  • 401(k) plan with up to a 4% employer match and immediate vesting.
  • Paid time off, holidays, parental leave, volunteer days, and paid sabbaticals.
  • Tuition reimbursement up to $5,250 annually, certification and continuing education reimbursement, paid training, and leadership development.
  • Hybrid flexibility at the Dublin, Ohio campus or remote work from anywhere in the United States.
  • On-site fitness center, group classes, walking paths, dining, snacks, drinks, and other workplace amenities.

Interested in this position?

Apply directly on the company website

Apply Now

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