Claims Operations Associate

1 hour, 27 minutes ago
Full-time
Junior
Operations
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Provide operational and administrative support to the Claims team.
  • Accurately process claim submissions by gathering and verifying documentation.
  • Track open claims to ensure requirements, deadlines, subjectivities, and compliance needs are met.
  • Maintain detailed and up-to-date records in claims systems and CRMs.
  • Communicate with clients, carriers, and internal teams to gather information, provide updates, and resolve inquiries.
  • Pre-draft emails to support faster Claims team communication workflows.
  • Assist with mod score analysis, loss run analysis, and monthly claims audit analytics.
  • Support Work Comp-related email communication when applicable.
  • Prepare claims reports, summaries, and status updates for stakeholders.
  • Support billing-related processes tied to claims in coordination with carriers and internal teams.

Requirements

  • Previous experience in the insurance industry, preferably in agency, brokerage, or carrier environments.
  • Prior experience in claims operations is ideal.
  • Strong understanding of insurance terminology, claims processes, and documentation requirements.
  • Experience with insurance management systems and/or CRMs.
  • Strong attention to detail, accuracy, and organizational skills.
  • Excellent written and verbal communication skills.
  • Proactive, reliable, and comfortable taking ownership in a support-focused role.
  • Ability to work independently in a remote environment and adapt quickly to new processes.
  • Commercial insurance experience is strongly preferred.
  • Must be able to work 5 days a week, including one weekend day.
  • Must be available to work 9am - 6pm EST.
  • Location: Philippines (Remote).

Benefits

  • Competitive salary.
  • Opportunity to build valuable skills in the insurance industry.
  • Stable, long-term remote position.
  • Supportive team environment with training provided.
  • Growth potential for high performers.

Interested in this position?

Apply directly on the company website

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