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Manager, Supply Strategy & Operations

3 months, 2 weeks ago
United States
Full-time
Senior
Operations Manager
Sales and Business Development
SQL Tableau
Apply Now
Burq

Burq

Burq offers on-demand and same-day delivery services for businesses through a network of providers, enabling quick market expansion and efficient last-mile delivery solutions.

Air Freight & Logistics
11-50
Founded 2021
View All Jobs 9

Description

  • Define and execute a multi-tier DSP network strategy across national, regional, and local providers to improve coverage, redundancy, and cost efficiency.
  • Identify white-space markets and capacity gaps, and lead the sourcing and onboarding of new DSP partners.
  • Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit.
  • Partner with leadership on pricing, margin, and supply economics to support long-range business planning.
  • Serve as the primary point of contact for key DSP partners and build long-term relationships with owner-operators and national account teams.
  • Negotiate contracts, SLAs, and commercial terms with carrier partners.
  • Lead regular business reviews with strategic DSPs and drive accountability against performance targets.
  • Own core supply KPIs, including successful delivery rate, on-time delivery, cancellations, refund rates, and DSP support ticket resolution.
  • Establish DSP scorecards and lead performance improvement plans for underperforming partners.
  • Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues.
  • Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response.
  • Analyze delivery data to identify root causes of failure and implement operational improvements at scale.

Requirements

  • 5+ years of experience in technology, logistics, supply chain, carrier management, or last-mile operations.
  • Proven track record managing external partners or vendor relationships in a performance-driven environment.
  • Strong analytical skills with experience building models, interpreting data, and translating findings into decisions.
  • Exceptional communication skills with the ability to negotiate, influence, and build trust with external operators and internal stakeholders.
  • Experience with DSP networks, gig delivery platforms, or courier operations is a strong plus.
  • Startup or scale-up experience, with the ability to thrive in ambiguous environments and build structure where little exists.
  • Bias toward action and comfort moving forward without perfect information.
  • SQL or data visualization skills such as Tableau.
  • Experience structuring and negotiating carrier contracts or MSAs.

Benefits

  • Competitive salary.
  • Stock options.
  • Performance-based bonuses.
  • Fully remote work.
  • Comprehensive medical, vision, and dental insurance.
  • Equal opportunity employer with a strong diversity and non-discrimination commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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