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Licensing Lead, New Bets

3 weeks, 5 days ago
United States
Full-time
Senior
Operations Manager
Project and Program Management
Apply Now
Nourish

Nourish

Nourish is an online tool advocating awareness and action for sustainable systems thinking in the communication design community. They provide tools, resources, case studies, articles, and a blog to help designers implement more sustainable strategies....

Software
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Description

  • Lead and develop a pod of Licensing Associates or Senior Associates by setting priorities, reviewing work, providing feedback, and managing performance.
  • Direct virtual-assistant capacity through work allocation, training, quality assurance, and performance monitoring.
  • Own licensing programs end to end, including requirements research, applications, status tracking, issue resolution, renewals, and reporting.
  • Create and maintain SOPs, operating cadences, quality controls, documentation standards, escalation paths, and audit-ready records.
  • Use operational metrics to manage capacity, throughput, timeliness, quality, provider experience, and execution risk.
  • Investigate regulatory and operational issues, make tradeoffs, and resolve blockers while escalating material risks.
  • Design scalable workflows and recommend tooling, automation, and ownership improvements with cross-functional partners.
  • Evaluate in-house and external operating models and implement appropriate controls.
  • Communicate decisions, ownership, deadlines, risks, and next steps to internal and external stakeholders.
  • Coach team members and build their capabilities as owners and future leaders.

Requirements

  • Approximately 5–9 years of experience in provider licensing, healthcare operations, provider operations, or a related field.
  • Experience with state licensing requirements and application and renewal processes for Medical Doctors, Nurse Practitioners, and Therapists.
  • Demonstrated people-leadership experience, including prioritization, work direction, feedback, performance management, and team development.
  • Experience owning complex operational programs with strict quality, compliance, documentation, and deadline requirements.
  • Ability to use metrics to manage capacity, throughput, quality, timeliness, and execution risk.
  • Strong written and verbal communication skills, including the ability to explain regulatory and operational issues clearly.
  • Technical proficiency and experience improving processes through tooling, automation, or Product and Engineering partnerships.
  • Flexibility and effectiveness in fast-changing, ambiguous environments.
  • Bachelor’s degree strongly preferred but not required.
  • Legal authorization to work in the United States.

Benefits

  • Full-time role open to NYC-based or remote candidates.
  • Competitive compensation philosophy and benefits program referenced by Nourish.
  • Opportunity to work on an AI-native healthcare system serving patients across all 50 states.

Interested in this position?

Apply directly on the company website

Apply Now

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