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Client Onboarding & Success Manager – Italy

1 month, 2 weeks ago
Spain, United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Breezeway

Breezeway

Breezeway is a leading property operations and services platform specializing in coordinating, communicating, and verifying detailed work at rental properties. Their software and mobile apps streamline workflows, providing full visibility into tasks li...

Professional Services
11-50
Founded 2017
$36M raised
View All Jobs 8

Description

  • Collaborate with Sales and CX to ensure efficient onboarding of new Italian-market accounts with clear handoffs and cross-functional alignment.
  • Run client training sessions on Breezeway best practices and platform usage tailored to each customer’s operations.
  • Monitor onboarding health by tracking timelines, milestones, and early adoption signals across the account base.
  • Troubleshoot client issues to resolution or escalate them to the appropriate internal resource quickly.
  • Build and iterate on onboarding materials, processes, and documentation in Italian.
  • Collaborate with Sales and Product to translate client feedback into practical product and process improvements.
  • Maintain ongoing engagement with clients after onboarding to drive adoption, confidence, and platform value.
  • Identify churn risks early and develop action plans to mitigate them.
  • Develop engagement, success, upsell, and cross-sell strategies informed by data and client feedback.
  • Serve as the primary Italian-speaking point of contact and represent the voice of the client internally.

Requirements

  • 2–4 years of experience in implementation, client success, or account management, ideally in a SaaS environment.
  • Fluency in Italian and English, written and spoken, with comfort owning client relationships in Italian.
  • Strong project management and prioritization skills with the ability to juggle multiple clients and competing priorities.
  • Experience with CRM software and web-based tools.
  • Comfort using Google Suite, Zoom, and Slack.
  • Solid Excel skills, including conditional formatting, VLOOKUP, formulas, sorting, and filtering.
  • Experience in the short-term rental or property management industry is a strong plus.
  • Startup or early-stage company experience is a bonus.

Benefits

  • Remote-first company with team members across the U.S. and globally.
  • Eligible locations include the U.S. and Spain, plus specific U.S. states listed in the posting.
  • Opportunity to shape a foundational role in a new market with high ownership and visibility.
  • Inclusive workplace with equal opportunity employment and accommodation support during the application process.

Interested in this position?

Apply directly on the company website

Apply Now

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