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Account Director, Social Media

15 hours, 17 minutes ago
Spain, United Kingdom, Portugal, Ireland
Full-time
Lead
Account Manager
Sales and Business Development
Apply Now
BrandBastion

BrandBastion

BrandBastion: Leading AI-powered social media moderation agency for brands and advertisers, ensuring safe conversations and optimized ad performance.

Media
51-250
Founded 2013
View All Jobs 2

Description

  • Own a portfolio of strategic enterprise accounts, including outcomes, senior relationships, renewals, retention, and expansion.
  • Build trusted relationships with leaders across social media, marketing, brand, community, and customer care.
  • Develop account strategies aligned with customer priorities, organizational structures, and success measures.
  • Lead strategic discussions on organic social, community management, moderation, engagement, customer care, sentiment, and brand health.
  • Connect BrandBastion’s platform and services to measurable customer outcomes and business value.
  • Lead executive business reviews with insights, recommendations, and clear next steps.
  • Identify adoption gaps and account risks, then drive plans to resolve them.
  • Own commercial conversations involving renewals, expansion, and additional solutions.
  • Partner with product and technical teams to improve workflows, platform adoption, and customer results.
  • Share relevant social trends, industry knowledge, examples, and strategic recommendations with customers.

Requirements

  • Experience as an Account Manager, Account Director, Client Partner, Social Strategist, Social Media Lead, or senior customer leader.
  • Experience working with large consumer brands through an agency, social technology company, or in-house team.
  • Ability to lead strategic conversations with Global Heads of Social, VPs of Marketing, and similar executives.
  • Strong knowledge of social strategy, community engagement, moderation, customer care, and campaign performance.
  • Commercial experience with retention, renewals, growth, or account expansion.
  • Strong ownership, organization, and follow-through across complex accounts and stakeholder groups.
  • Ability to translate data and customer goals into clear recommendations.
  • Comfort learning technology and partnering with technical specialists.
  • Proactive, hands-on approach to managing and growing accounts.

Benefits

  • Competitive market-rate compensation.
  • 4+ weeks of paid time off.
  • Fully remote work with a global team.
  • Opportunities for global team meetings.
  • Opportunities to lead strategic initiatives supporting BrandBastion’s Social AI approach.
  • Career advancement opportunities into senior leadership roles based on performance.
  • Opportunity to work with global brands shaping digital engagement.

Interested in this position?

Apply directly on the company website

Apply Now

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