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Senior Director, Client Service (B2B)

1 hour, 52 minutes ago
United States
Full-time
Lead
Account Manager
Customer and Technical Support
Salesforce
Apply Now
Bounteous

Bounteous

Bounteous collaborates with ambitious brands across various industries, including finance and healthcare, to drive digital transformation by creating innovative and seamless customer experiences through advanced technologies such as AI, cloud, and data...

Internet Software & Services
1K-5K
Founded 2003
View All Jobs 13

Description

  • Oversee, grow, and expand a portfolio of key strategic diversified accounts totaling $8-15MM in revenue.
  • Develop and maintain strong client relationships and serve as the primary liaison with executive leaders and senior stakeholders.
  • Understand each client’s brand, business, long-term goals, and key objectives.
  • Partner with clients and internal teams to create customer experiences that drive business results.
  • Guide cross-functional teams from project initiation through completion.
  • Promote Bounteous’ integrated solutions and identify additional capabilities to expand scope and build long-term partnerships.
  • Collaborate with practice and competency leaders to deliver best-in-class solutions.
  • Develop and manage strategic account plans that identify opportunities, mitigate risks, and strengthen enterprise-wide relationships.
  • Oversee new Statement of Work kickoffs and customer onboarding with finance, legal, design, and development stakeholders.
  • Partner with Program Delivery to ensure work is delivered to client satisfaction and revenue forecasts are accurate in Salesforce.

Requirements

  • 5+ years of account leadership experience as a client partner, client service executive, engagement lead, and/or account manager.
  • 10+ years of experience in professional services and/or consulting.
  • 5+ years of relevant experience in the U.S. B2B sector, including industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive, either client-side or as a trusted advisor.
  • Experience with the U.S. financial services sector, including banking, wealth management, insurance, and fintech, is a plus.
  • Demonstrated success growing portfolios and expanding client accounts strategically.
  • Strong business acumen with the ability to think strategically about business, customer experience, and technical challenges.
  • Experience managing multiple clients in a fast-changing environment.
  • Strong communication, executive presence, presentation, negotiation, and conflict-resolution skills.
  • Experience leading in a matrixed organization.
  • Prior people management or mentorship experience.
  • Experience working with a global delivery team.
  • BA/BS degree or equivalent consulting agency experience preferred.
  • Ability to travel and work on-site with clients up to 60% of the time.

Benefits

  • Remote full-time work arrangement.
  • Salary range of $136,000 to $182,000 per year.
  • Compensation determined by experience, relevant education or training, and organizational needs.

Interested in this position?

Apply directly on the company website

Apply Now

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