Head of IT | Head Office

2 hours, 33 minutes ago
Full-time
Executive
Cybersecurity
Boosta

Boosta

Boosta is a holding tech company that creates, scales, and invests in digital businesses with global potential. - 12 years; - 800+ professionals; - 15+ businesses in the ecosystem. ✔️ In 2022, we launched Burner, our in-house investment fund, providing funding through Private Equity (growth financing) and Venture Builder models. Today, we're building an ecosystem of companies where ambitious people can make an impact, launch new products, and bring bold ideas to life. Are you with us? Dream Big. Build Bigger.

information technology & services
501-1000
Founded 2014

Description

  • Own HelpDesk service quality, SLAs, ticket flows, backlog management, and continuous improvement.
  • Improve onboarding, offboarding, equipment, access, and support processes.
  • Develop automation and self-service solutions for internal operations.
  • Own Jira as an internal process platform and evaluate requests based on business value, ownership, impact, and complexity cost.
  • Help business and infrastructure teams design scalable Jira processes.
  • Execute the InfoSec roadmap and govern access management, access reviews, offboarding controls, MDM, and other security controls.
  • Track vulnerability remediation and security action items.
  • Build an operating model across HelpDesk, Jira, and InfoSec, including priorities, roadmaps, and reporting.
  • Manage team performance and development while improving cost efficiency, license utilization, and operational effectiveness.
  • Partner proactively with business units, infrastructure teams, non-technical stakeholders, and senior management.

Requirements

  • Experience managing IT operations, HelpDesk, infrastructure, or similar technical service teams.
  • Experience administering Jira or owning internal workflow and process platforms.
  • Ability to evaluate business requests and validate business value before implementation.
  • Experience using automation or AI tools for internal operations.
  • Understanding of InfoSec operations, including access management, security controls, MDM, vulnerability management, audits, and security awareness.
  • Strong analytical skills in metrics, dashboards, service analytics, cost efficiency, and reporting.
  • Strong service delivery knowledge, including SLAs, ticket flows, service quality, prioritization, and CSAT.
  • Strong communication skills with business teams, non-technical stakeholders, and senior management.
  • Upper-Intermediate English proficiency or higher, written and spoken.
  • Experience managing InfoSec directly or working with security teams; experience with DevOps or cloud infrastructure preferred.

Benefits

  • 28 business days of paid leave.
  • Flexible working hours and remote-work options.
  • Medical insurance and mental health care.
  • Compensation for courses and training.
  • English classes and speaking clubs.
  • Internal library and educational events.
  • Corporate parties and team-building activities.

Interested in this position?

Apply directly on the company website

Apply Now

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