Head of Client Operations

1 hour, 22 minutes ago
Full-time
Lead
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Serve as the primary point of contact for 20–30 active clients and own ongoing client relationships.
  • Lead client check-ins, manage expectations, and handle day-to-day client requests.
  • Proactively identify client risks and take action to prevent churn.
  • Own client satisfaction, retention, and long-term success.
  • Diagnose and fix underperforming cold email campaigns.
  • Troubleshoot deliverability issues, list quality problems, and low-converting copy.
  • Review and QA campaigns before launch.
  • Continuously optimize campaigns to improve performance and results.
  • Build and refine delivery processes, documentation, playbooks, and workflows.
  • Track SLAs, client health metrics, and performance standards.
  • Collaborate with developers on technical and infrastructure issues.
  • Coordinate with the outreach team and report client health, risks, and performance to the founder.

Requirements

  • Experience leading client operations, account management, or delivery in a startup environment.
  • Strong background in cold email, lead generation, or outbound campaigns.
  • Hands-on expertise with cold email strategy, copywriting, deliverability, inbox placement, and campaign optimization.
  • Ability to personally write and improve campaign copy.
  • Technical understanding of APIs, automations, and data workflows.
  • Experience using AI tools for day-to-day operations and optimization.
  • Strong problem-solving skills and ability to operate in fast-changing environments.
  • Comfortable working remotely with U.S. client time zones.
  • Experience in high-growth startups or early-stage companies (nice to have).
  • Experience managing multiple client accounts simultaneously (nice to have).
  • Familiarity with outreach tools and campaign infrastructure (nice to have).

Benefits

  • Fully remote role.
  • Work aligned with U.S. client time zones.
  • High ownership and autonomy.
  • Direct work with the founder in a high-impact leadership role.
  • Opportunity to build and scale systems, processes, and playbooks.
  • Role in a fast-growing startup environment.

Interested in this position?

Apply directly on the company website

Apply Now

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