Strategic Customer Success Lead, EMEA

1 month, 3 weeks ago
Full-time
Senior
Customer and Technical Support
Bluefish

Bluefish

Bluefish is an AI marketing platform tailored for enterprise brands, helping them manage their visibility in AI-generated search results. Founded by a team of seasoned professionals in advertising technology, Bluefish aims to assist brands in understanding and influencing their representation across major AI systems. The company has successfully raised $23.5 million in funding to support its mission. The platform offers several key capabilities, including AI monitoring and visibility, performance optimization, and measurement and analytics. It analyzes AI responses from systems like ChatGPT and Google AI, providing insights into brand representation and sentiment. Marketers can optimize their content strategies and track the effectiveness of their campaigns against custom KPIs. Additionally, Bluefish integrates AI commerce solutions to connect marketing efforts with sales outcomes. With a client base that includes many Fortune 500 companies, Bluefish is positioned to support brands across various industries, including financial services, consumer goods, and travel. The company focuses on generative engine optimization, allowing businesses to adapt to the evolving landscape of AI-driven consumer discovery.

information technology & services
51-200
Founded 2024
$20M raised

Description

  • Own value delivery for a portfolio of strategic enterprise customer accounts and guide customers toward meaningful value milestones.
  • Serve as a strategic advisor to customer stakeholders on AI adoption, measurement strategy, and campaign optimization.
  • Partner closely with Account Leads to support renewals, expansion, and alignment to broader business goals.
  • Develop and execute customer success plans tied to customer objectives and measurable outcomes.
  • Drive deep product adoption by connecting Bluefish capabilities to customers’ broader marketing and measurement strategies.
  • Monitor account health using usage data, customer feedback, and sentiment to identify risks, adoption gaps, and opportunities.
  • Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes.
  • Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless customer experience.
  • Maintain strong product and AI ecosystem knowledge to advise customers and contribute to thought leadership.
  • Share learnings from strategic accounts with the broader CS team to refine value frameworks and success patterns.

Requirements

  • 5+ years of experience in account management, customer success, or strategic partnerships, ideally in SaaS, ad tech, or marketing technology.
  • Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles.
  • Strong background in advertising, campaign strategy, and measurement.
  • Experience advising customers on media strategy is required.
  • Demonstrated ability to act as a trusted strategic advisor to senior customer stakeholders.
  • Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations.
  • Strong communication and relationship-building skills with the ability to explain complex concepts clearly and confidently.
  • Experience collaborating cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support.
  • Startup-ready mindset with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.
  • French-native and English-native language skills.

Benefits

  • Opportunity to join on the ground floor of a fast-moving startup building at the center of AI.
  • Immediate ownership and impact in a high-performing, experienced team.
  • Significant career growth upside as the business scales.
  • Work at a globally distributed company with operations based in New York City and engineering in Berlin.
  • Exposure to challenging, abstract problems in a rapidly evolving market.

Interested in this position?

Apply directly on the company website

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