Antenna

Antenna is a market data platform for the Subscription Economy, setting the standard for subscription analytics to help brands thrive in the evolving market.

Internet Software & Services

Information Technology

11-50 (45)

Founded 2019

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Customer Success Manager

1 hour, 2 minutes ago

United States

Full-time

Junior

Customer and Technical Support

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Antenna

Antenna is a market data platform for the Subscription Economy, setting the standard for subscription analytics to help brands thrive in the evolving market.

Internet Software & Services

11-50

Founded 2019

View All Jobs

Description

Own the customer experience across engagement, adoption, retention, and growth.
Serve as a trusted advisor to customers by understanding their business needs, workflows, and challenges.
Identify and develop new use cases and value propositions for Antenna data and products.
Collaborate with the commercial team to expand customer relationships and drive growth strategies.
Track customer health metrics and proactively address risks with support from the Antenna team.
Onboard, guide, and support customers throughout the full customer lifecycle.
Act as the voice of the customer by partnering with Product to share feedback and influence feature prioritization.
Work with co-founders, Analytics, Product, and Sales to ensure Antenna delivers on customer needs.

Requirements

2-4 years of relevant experience.
A strong track record in customer success or client service.
Experience owning enterprise accounts and consistently exceeding retention quotas.
Excellent communication skills, especially for technical or complex products.
Experience presenting to and influencing stakeholders at all levels of an organization.
Ability to thrive in dynamic environments with change and ambiguity.
Bonus: Deep interest in the subscriber economy, including streaming, and established relationships across the ecosystem.
Bonus: Experience working inside innovative, high-growth companies.
Bonus: Experience working with viewership data.
Remote-first availability, with applicants welcomed from anywhere in the United States.

Benefits

Total annual earnings of $90,000 to $120,000.
Performance-based quarterly bonus.
Eligibility for company equity.
Remote-first work environment.
Opportunity to work alongside senior leaders at an early-stage company.

Interested in this position?

Apply directly on the company website

Apply Now

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