Trivium Group

Trivium Group is a full-service Amazon Agency and growth partner that specializes in Amazon PPC, Listings Optimizations, Amazon DSP, and more. With a profit-first approach, their mission is to position products strategically for maximum sales on Amazon...

Media

Consumer Discretionary

11-50 (45)

Founded 2021

22 open positions

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Client Success Manager

13 minutes ago

United States, Canada

Full-time

Junior

Customer Success Manager

Customer and Technical Support

ClickUp Facebook Ads

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Trivium Group

Media

11-50

Founded 2021

View All Jobs 22

Description

Serve as the primary point of contact for clients and own all client-facing communication.
Lead end-of-month performance reviews, weekly check-ins, and monthly strategy sessions.
Own the client onboarding process from welcome call through campaign launch readiness.
Coordinate with media buyers on campaign setup, creative approvals, and launch timelines.
Translate client goals into actionable briefs for the media buying team.
Attend strategy discussions and provide client context that informs campaign direction.
Monitor campaign results and communicate performance updates to clients.
Maintain SOPs for onboarding, reporting, escalation, and offboarding.
Track client health, satisfaction, and deliverable status in project management and CRM tools.
Identify upsell opportunities, flag at-risk accounts early, and execute retention/save plays.

Requirements

1–3+ years of experience in a client-facing role such as client success, account management, or customer success.
Exceptional verbal and written English communication skills.
Must present as a native-level American English speaker on client calls.
Ability to learn and speak confidently about Meta Ads Manager, campaign metrics, and lead generation fundamentals.
Comfortable using Google Suite, project management tools such as ClickUp, CRM systems, and Meta Business Suite / Ads Manager.
Able to work Monday–Friday, 10:00 AM–6:00 PM ET, with flexibility to extend to 7:00 PM ET for West Coast clients.
Proactive, coachable, and high-ownership mindset suited to a fast-paced scaling environment.
Prior experience in a marketing agency or lead generation environment (preferred).
Familiarity with the home services, trades, or contractor industry (preferred).
Experience managing 30+ client accounts simultaneously or working alongside media buyers/ad specialists (preferred).

Benefits

Base salary of $55,000–$60,000 per year.
Direct mentorship from the founder.
Performance-driven, genuinely caring culture with transparent communication and open-door leadership.
High-visibility, high-impact role with direct influence on retention, revenue growth, and company trajectory.
Clear growth path into a Director-level leadership position as the team expands.
Flexible non-client-facing hours.
Remote work based in the US or Canada, or internationally with native-level American English.

Interested in this position?

Apply directly on the company website

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