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Platform Success Manager - ServiceNow

3 weeks, 1 day ago
United States
Full-time
Senior
Customer Success Manager
Project and Program Management
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 73

Description

  • Interface with customer executive sponsors to create platform roadmaps and shape enterprise demand.
  • Establish a regular cadence with clients to maintain roadmap alignment and expected outcomes.
  • Serve as the primary point of contact and escalation point for client concerns.
  • Lead client kickoff and onboarding for each new assigned account.
  • Communicate business cases and problem statements to technical delivery teams.
  • Guide day-to-day delivery resources to keep client projects moving forward.
  • Participate in staffing and recruiting efforts for additional delivery resources.
  • Monitor KPIs to support team productivity and client profitability.
  • Maintain deep product knowledge of the ServiceNow platform and ecosystem.
  • Build relationships with AHEAD sales, pre-sales, and delivery teams to identify upsell and cross-sell opportunities.

Requirements

  • 5+ years of ServiceNow experience overseeing platform deployments and support.
  • 3+ years of experience leading teams in a dotted-line or direct reporting structure.
  • Strong understanding of ServiceNow platform capabilities and available integrations.
  • Previous experience as a ServiceNow platform owner is preferred.
  • Certified System Administrator and/or Certified Implementation Specialist certification is preferred.
  • Ability to establish and maintain strong client relationships.
  • Ability to maintain engagement profitability while delivering services aligned to business outcomes.

Benefits

  • $150,000 - $200,000 annual On-Target Earnings (OTE), including base salary and target bonus.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Sponsorship of certifications and credentials for continued learning.
  • Cross-department training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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