Strategic Customer Success Lead, EMEA

1 hour, 56 minutes ago
Full-time
Senior
Customer and Technical Support
Bluefish

Bluefish

Bluefish is an AI marketing platform tailored for enterprise brands, helping them manage their visibility in AI-generated search results. Founded by a team of seasoned professionals in advertising technology, Bluefish aims to assist brands in understanding and influencing their representation across major AI systems. The company has successfully raised $23.5 million in funding to support its mission. The platform offers several key capabilities, including AI monitoring and visibility, performance optimization, and measurement and analytics. It analyzes AI responses from systems like ChatGPT and Google AI, providing insights into brand representation and sentiment. Marketers can optimize their content strategies and track the effectiveness of their campaigns against custom KPIs. Additionally, Bluefish integrates AI commerce solutions to connect marketing efforts with sales outcomes. With a client base that includes many Fortune 500 companies, Bluefish is positioned to support brands across various industries, including financial services, consumer goods, and travel. The company focuses on generative engine optimization, allowing businesses to adapt to the evolving landscape of AI-driven consumer discovery.

information technology & services
51-200
Founded 2024
$20M raised

Description

  • Own value delivery for a portfolio of strategic enterprise customer accounts through direct, high-touch engagement.
  • Serve as a strategic partner and advisor on AI adoption, measurement strategy, and campaign optimization.
  • Partner closely with Account Leads to support renewals, expansion efforts, and alignment to business goals.
  • Develop and execute customer-specific success plans tied to customer objectives and measurable outcomes.
  • Drive product adoption by connecting Bluefish capabilities to customers’ broader marketing and measurement strategy.
  • Monitor account health using usage data, customer feedback, and sentiment to identify risks and adoption gaps.
  • Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes.
  • Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless customer experience.
  • Develop and maintain strong product and AI ecosystem knowledge to advise customers and contribute to thought leadership.
  • Synthesize insights from strategic accounts and feed them back into the broader customer success team.

Requirements

  • 5+ years of experience in account management, customer success, or strategic partnerships, ideally in SaaS, ad tech, or marketing technology.
  • Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles.
  • Strong background in advertising, campaign strategy, and measurement.
  • Experience advising customers on media strategy is required.
  • Demonstrated ability to act as a trusted strategic advisor to senior customer stakeholders.
  • Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations.
  • Strong communication and relationship-building skills with the ability to explain complex concepts clearly and confidently.
  • Experience collaborating cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support.
  • Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.
  • French-native and English-native language skills.

Benefits

  • Opportunity to join a fast-moving startup at the ground floor and have immediate ownership and impact.
  • Work on challenging problems at the center of AI and a growing marketing ecosystem.
  • Join an experienced, high-performing team with significant career growth upside.
  • Be part of a globally distributed company with business operations based in New York City and engineering based in Berlin.
  • Work for a company that recently raised a $20M Series A led by NEA with participation from Salesforce Ventures.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager, EMEA

Zendesk 5K-10K Professional Services

DoiT is hiring a remote Customer Success Manager to own a portfolio of cloud customer accounts and help them realize value across onboarding, adoption, renewal, and expansion.

AWS Azure GCP Generative AI Kubernetes
56 minutes ago

Client Success Account Manager

Wellhub 1-10 Gas Utilities

Wellhub is hiring a Client Success Manager in Brazil to manage a portfolio of large B2B accounts, drive expansion and renewals, and improve the customer experience across the client lifecycle.

56 minutes ago

Director, Partner Success

OURA 251-1K Health Care Providers & Services

Oura is seeking a Partner Success leader to own post-sale ecosystem partnerships across health-tech and platform collaborations, driving partner performance, operational excellence, and long-term growth.

HubSpot
1 hour, 11 minutes ago

Customer Success Manager

Dropbox 1K-5K Internet Software & Services

Dropbox is hiring a Customer Success Manager to own post-sale deployment, adoption, and customer education for key business customers, with the goal of maximizing product value, retention, and growth.

CRM Generative AI
1 hour, 25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers