Customer Success Manager

3 hours, 1 minute ago
Full-time
Junior
Customer and Technical Support
BlueCat

BlueCat

BlueCat Networks provides Adaptive DNS solutions for network simplification and security, enabling businesses to thrive in a complex, hybrid cloud environment.

Internet Software & Services
251-1K
Founded 2001
$28M raised

Description

  • Serve customers across a shared portfolio using a prioritized queue based on health, usage, support activity, and renewal timing.
  • Deliver onboarding confirmations, adoption checkpoints, pre-renewal reviews, and other proactive lifecycle engagements.
  • Respond to inbound customer needs, coordinate resolution, and build credibility quickly with new stakeholders.
  • Guide customers on best practices, implementation planning, usage optimization, and product capabilities.
  • Deliver product demonstrations and translate technical functionality into measurable business outcomes.
  • Detect churn risk, document customer outcomes, and prepare renewal-readiness summaries for Renewals CSMs.
  • Identify expansion opportunities and route qualified cross-sell and up-sell signals to Sales.
  • Maintain accurate customer records in Totango, Salesforce, and other internal systems.
  • Manage multiple concurrent customer conversations while meeting response and coverage standards.
  • Contribute to success plays and team KPIs, including coverage, response time, adoption, health score, and retention.

Requirements

  • 2–4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing B2B SaaS role.
  • Technical aptitude combined with business acumen and the ability to communicate with both technical and business stakeholders.
  • Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.
  • Experience supporting many customers simultaneously and prioritizing work based on customer signals.
  • Excellent written communication skills for asynchronous customer engagement.
  • Strong documentation habits and discipline in maintaining complete account context.
  • Experience delivering product demonstrations and leading structured customer conversations.
  • Familiarity with customer success and CRM tools such as Totango or Salesforce.
  • Proactive, accountable, coachable, and customer-focused approach.

Benefits

  • Professional development budget.
  • Dedicated wellness days and Wellness Week.
  • Lifestyle Spending Account.
  • Employee recognition program.
  • Comprehensive benefits supporting health, financial well-being, and overall wellness.
  • Inclusive and diverse workplace with equal employment opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager

Britive 11-50 Internet Software & Services

Britive is seeking a Customer Success Manager to guide enterprise customers through cloud-native privileged access management deployments, drive adoption and measurable outcomes, and own renewals and expansion.

AWS Azure Cybersecurity HashiCorp Vault Kubernetes Terraform
2 hours, 1 minute ago

Member Care Supervisor - Work From Home

Virtual Consultant role focused on assessing client needs, explaining options, and maintaining client relationships from initial consultation through follow-up.

2 hours, 16 minutes ago

Client Success Supervisor - Remote

Remote financial-services representative role focused on speaking with warm leads to help families protect their income and financial future, with structured workdays, training, and coaching.

2 hours, 16 minutes ago

Customer Success Manager, Tier 1 (East)

Eltropy 51-250 Communications Equipment

Eltropy is hiring a Tier-1 Customer Success Manager to manage approximately 20 strategic credit union and community bank accounts, helping them achieve measurable outcomes through its AI-powered communications platform while driving retention, adoption, and growth.

CRM
2 hours, 46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers