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Level 2 Service Desk and Onsite Engineer

2 hours, 54 minutes ago
United States
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
Active Directory DHCP DNS TCP/IP
Apply Now
blueAPACHE

blueAPACHE

blueAPACHE provides award-winning Technology and Communication Solutions as a Service, empowering clients to mitigate risk, reduce investment, and focus on core objectives through scalable and cost-effective Converged emPOWER Services.

Diversified Telecommunication Services
251-1K
Founded 1998
View All Jobs

Description

  • Resolve incidents and fulfil service requests remotely and onsite.
  • Provide physical support for remote resolver teams and travel to customer sites as required.
  • Set up and support PCs, phones, mobile devices, software, patches, and desk-side equipment.
  • Troubleshoot Level 2 hardware, desktop, infrastructure, and basic network issues.
  • Support user creation, termination, and moves, adds, and changes for desk-side equipment.
  • Assist project teams with new desktop and server infrastructure deployments.
  • Create knowledge base articles and process documentation.
  • Identify and eliminate incident root causes through proactive problem management.
  • Attend operational meetings with customers and blueAPACHE stakeholders.
  • Act as the key technical representative for managed services and facilitate onsite equipment repairs.

Requirements

  • 2+ years of experience in a service desk or field services role.
  • Basic IT infrastructure knowledge, including routers, switches, VLAN, WLAN, WAN, TCP/IP, RADIUS, and VPN technologies.
  • 2+ years of experience with Active Directory, DNS, DHCP, and Group Policy.
  • 2+ years of experience using ticket management systems.
  • Basic troubleshooting and software skills across supported Windows operating systems, Microsoft Office, Teams, Adobe Reader, Internet Explorer, and Google Chrome.
  • IT degree or diploma.
  • ITIL v3 or v4 certification.
  • Valid Microsoft and Cisco certifications.
  • Managed Services Provider experience preferred.
  • VMware certification preferred but not essential.
  • Valid driver’s licence and personal transport.
  • Successful police clearance check required for employment.

Benefits

  • Hybrid and work-from-home flexibility.
  • Ongoing training and development, including paid certifications.
  • Quality hardware and laptop provided.
  • Supportive, rewarding environment with career development opportunities.
  • Regular social events and collaborative team culture.
  • Employee referral program with financial rewards.
  • Virtual interview options.

Interested in this position?

Apply directly on the company website

Apply Now

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