Service Desk Analyst - NV1

2 hours, 55 minutes ago
Full-time
Entry Level
Customer and Technical Support
Centorrino Technologies

Centorrino Technologies

Centorrino Technologies (CT) is a customer-centric IT services and solutions provider based in Australia. With a team of passionate ICT professionals, CT delivers innovative, flexible, and cost-effective technology solutions to small and medium-sized o...

Internet Software & Services
51-250
Founded 2004

Description

  • Answer inbound calls and provide prompt, professional customer support.
  • Troubleshoot technical issues independently or with internal teams.
  • Provide customers with clear, timely updates throughout the resolution process.
  • Log, prioritise, and manage tickets in ConnectWise through to resolution.
  • Collaborate with the service desk team to deliver accountable, first-time-right support.

Requirements

  • Valid NV1 Security Clearance.
  • Basic IT skills preferred.
  • Strong communication and customer service skills.
  • Solutions-focused approach with a willingness to learn and develop.
  • Mature, accountable mindset with strong follow-through.
  • Team-oriented approach and ability to collaborate effectively.
  • ITIL knowledge or IT certifications are advantageous but not required.
  • Availability to work 10:30 a.m.–7:00 p.m. AEDT.
  • Valid Vulnerable People or Working with Children Check and Police Check.

Benefits

  • Hybrid working with team anchor days for collaboration.
  • Training and development opportunities for ongoing career growth.
  • Employee discounts and other financial benefits.
  • Choice of IT equipment and access to technology at cost price.
  • Team events and an inclusive, collaborative workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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