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Senior Customer Success Manager

3 hours, 26 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Amplitude BigCommerce HubSpot Looker Mixpanel Power BI Shopify SQL Tableau
Apply Now
Bloomreach

Bloomreach

Bloomreach provides an AI-powered cloud marketing platform that delivers real-time personalization by analyzing big data to enhance customer experiences and drive revenue growth across various industries.

Internet Software & Services
251-1K
Founded 2009
$452M raised
View All Jobs 10

Description

  • Build trusted, long-term relationships and advise customers on achieving business value.
  • Define success metrics, reporting requirements, and analytical narratives covering revenue, adoption, customer lifetime value, and other KPIs.
  • Interpret customer and platform reporting, investigate tracking or attribution discrepancies, and explain performance gaps.
  • Create briefs for Technical and Business Consultants supporting reporting, data investigation, and implementation work.
  • Translate customer needs and pain points into actionable product feedback and collaborate with Product on prioritization.
  • Lead success planning, business reviews, status meetings, risk management, adoption, outcomes, and retention in partnership with the Account Manager.
  • Coordinate projects and remain accountable for customer outcomes through completion.

Requirements

  • 4–7 years of experience in B2B and/or B2C SaaS, preferably in customer success or technical account management.
  • Experience in e-commerce, marketing, analytics, or related SaaS environments.
  • Ability to use AI for research, analysis, drafting, and problem-solving with sound judgment.
  • Adaptability, fast learning, self-organization, and comfort with ambiguity.
  • Project leadership experience; team leadership experience is preferred.
  • Familiarity with BI or analytics tools such as Looker, Tableau, Power BI, GA4, Amplitude, or Mixpanel, plus SQL or strong spreadsheet skills.
  • Understanding of marketing attribution, including last-touch, multi-touch, lookback windows, and incrementality.
  • Experience with customer segmentation such as RFM, cohort, lifecycle, or CLTV segmentation.
  • Technical fluency with campaign platforms such as Klaviyo, Braze, SFMC, Iterable, HubSpot, Marketo, or Emarsys and commerce platforms such as Shopify, BigCommerce, or SFCC.
  • Experience diagnosing issues across data, configuration, and integrations and communicating effectively with technical stakeholders; templating languages, customer success platforms, or platform migration experience are preferred.

Benefits

  • Base salary range of $90,000–$135,000.
  • Medical, dental, and vision insurance.
  • 401(k) plan with employer contribution.
  • Virtual-first work environment with flexible working hours and global hubs.
  • Restricted stock units or stock options, depending on role, seniority, and location.
  • Company performance bonus and employee referral bonus of up to $3,000.
  • $1,500 annual professional education budget and personal development programs.
  • Employee assistance program, Calm subscription, quarterly additional days off, wellness activities, and up to 26 weeks of parental leave for primary caregivers.

Interested in this position?

Apply directly on the company website

Apply Now

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