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Associate Customer Solutions Manager

3 days, 1 hour ago
United States
Full-time
Mid Level
Customer Success Manager
Project and Program Management
ERP
Apply Now
Stoke Space / 100% reusable rockets / USA

Stoke Space / 100% reusable rockets / USA

Stoke Space is a USA-based rocket company revolutionizing space travel with 100% reusable rockets, delivering satellites to orbit at a fraction of the cost.

Aerospace & Defense
51-200
Founded 2020
$176M raised
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Description

  • Lead customer onboarding from kickoff through go-live, including success criteria, deployment plans, configuration, data migration, and training.
  • Manage end-to-end customer implementations, integrations, workflow buildouts, and expansion rollouts.
  • Own project scope, timelines, stakeholders, risks, and delivery quality across multiple customer engagements.
  • Provide first-line account support, triage issues, and coordinate technical resolutions with Support and Engineering.
  • Build relationships with customer executives, operations leaders, and end users to support renewals, references, and expansion opportunities.
  • Drive product adoption, monitor account health and usage, and lead business reviews tied to customer operational goals.
  • Advise customers on design-to-manufacturing best practices and PLM, MES, and ERP workflows.
  • Own customer risks and escalations through clear communication, action plans, and follow-through.
  • Capture customer feedback, use cases, and feature requests for Product and Engineering.
  • Collaborate across Sales, Support, Product, and Engineering teams, including colleagues in other time zones.

Requirements

  • 3–5 years of professional experience in B2B SaaS focused on design-to-manufacturing solutions.
  • Experience in customer success, implementation, account management, sales engineering, or another customer-facing role.
  • Demonstrated ability to manage customer onboarding and multiple concurrent projects while owning timelines and outcomes.
  • Hands-on customer support experience, including troubleshooting, issue triage, and escalation management.
  • Strong understanding of PLM, MES, and ERP systems, including implementation or support experience.
  • Experience working with manufacturing or engineering organizations; aerospace, defense, or energy experience is preferred.
  • Ability to engage effectively with audiences ranging from shop-floor users to executives.
  • Strong analytical problem-solving skills and ability to develop effective customer solutions.
  • Ability to travel extensively, with 30%+ travel for on-site implementations, training, and customer meetings.
  • Must meet ITAR eligibility requirements as a U.S. citizen, lawful permanent resident, or protected individual; employment is contingent on work authorization, background checks, and employment verification.

Benefits

  • Base salary target of $90,000–$130,000, based on experience and level.
  • Stock options for regular full-time employees.
  • Subsidized medical, dental, and vision insurance.
  • Company-paid life and disability insurance.
  • 401(k) plan with employer match.
  • Four weeks of paid time off plus 10 holidays, including an end-of-year closure.
  • Paid family and parental leave.
  • On-site gym or monthly wellness stipend, depending on location.

Interested in this position?

Apply directly on the company website

Apply Now

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