Client Delivery Manager

2 hours, 50 minutes ago
Full-time
Mid Level
Project and Program Management
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Serve as the primary contact for a portfolio of clients and build trusted executive relationships.
  • Manage client communications, project updates, escalations, and difficult conversations.
  • Own roadmaps, timelines, milestones, deliverables, and client documentation from planning through completion.
  • Monitor risks, delays, and blockers while developing proactive action plans.
  • Translate business needs into clear problem statements and coordinate with engineering teams on technical issues.
  • Bridge communication between business stakeholders and technical teams regarding APIs, workflows, and automation.
  • Connect project delivery to measurable outcomes such as ROI, time savings, operational improvements, and risk reduction.
  • Track engagement performance and communicate results and business value to clients.
  • Identify opportunities to expand engagement scope and deliver additional client value.
  • Navigate ambiguity, evaluate trade-offs, prioritize work, and develop practical solutions.

Requirements

  • 3–5+ years of experience in engagement management, program or project management, business development, management consulting, client delivery, or technical account management.
  • Experience in an agency, SaaS, technology, or consulting environment is preferred.
  • Experience working with mid-market businesses is a plus.
  • Exceptional spoken and written English, including confidence communicating with U.S. executives.
  • Strong executive presence and the ability to operate as a senior delivery partner.
  • Sound business judgment and the ability to prioritize and evaluate trade-offs under ambiguity.
  • Working knowledge of APIs, software workflows, and automation concepts, with the ability to learn technical topics quickly.
  • Strong organizational skills, project tracking, documentation, and stakeholder follow-through.
  • Availability to work overlapping U.S. business hours, preferably Eastern or Central Time.
  • Ability to work independently, anticipate problems, and translate business objectives into technical execution.

Benefits

  • Full-time, fully remote position.
  • Work during overlapping U.S. business hours.
  • Opportunity to work on AI automation and analytics programs that create measurable business impact.
  • Structured interview process with application review, introductory video, client interview, offer, and onboarding.

Interested in this position?

Apply directly on the company website

Apply Now

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