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Strategic Technical Account Specialist

1 day, 1 hour ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
JIRA
Apply Now
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009
View All Jobs 138

Description

  • Serve as the primary support contact for assigned strategic accounts across phone, email, and video channels.
  • Implement onboarding processes and training curricula for sellers and internal team members.
  • Manage account reconfiguration work, including menu builds, third-party uploads, and integrations.
  • Provide extended coverage on a weekend shift schedule for a global seller base.
  • Travel up to 20% for on-site reseller visits and internal meetings.
  • Maintain deep knowledge of Square products, feature parity, and global market variations.
  • Develop expertise in Square’s technical ecosystem, including APIs, SDKs, and custom integrations.
  • Track, prioritize, and drive resolution of issues for Square’s highest-value sellers.
  • Identify, document, and escalate bugs and feature requests to engineering teams.
  • Build and maintain relationships with enterprise stakeholders across operations, finance, executive, and technical teams.
  • Communicate account updates, developments, and issues to internal and external stakeholders.
  • Analyze customer issue trends and recommend process, policy, and product improvements.
  • Collaborate closely with Strategic Account Managers to support up-market seller success.

Requirements

  • Minimum 3 years of customer service, implementation, sales, or account management experience in a technical environment.
  • Ability to work weekend shifts, either Tuesday-Saturday or Sunday-Thursday, as demand increases.
  • Willingness and ability to travel up to 20% of the time.
  • Ability to distill complex enterprise requirements into clear, tailored technical solutions.
  • Advanced knowledge of Square’s product suite and feature variations across the US, CA, IE, UK, AU, and JP markets.
  • Technical proficiency with APIs, SDKs, and custom integration solutions.
  • Experience with technical troubleshooting and escalation processes.
  • Comprehensive understanding of third-party integration partnerships and ecosystems.
  • Strong technical documentation and communication skills.
  • Excellent attention to detail and time-management skills.
  • Ability to customize support for individual high-value sellers.
  • Comfort with ambiguity and resilience during rapid change.
  • Curiosity about people, technology, and business, with a growth mindset and commitment to continuous improvement.
  • Preferred: experience in project management or implementation roles.
  • Preferred: experience working with account management or other sales functions.
  • Preferred: experience managing complex onboarding and seller implementation projects.
  • Preferred: experience with enterprise-level technical implementations and solutions.
  • Preferred: experience filing on-call tickets directly to product and engineering teams.
  • Preferred: experience in risk, integrations, APIs, compliance, fraud, hardware, or networking.

Benefits

  • Market-based pay with U.S. salary ranges of $48.80–$73.22/hour in Zone A, $45.38–$68.08/hour in Zone B, $41.49–$62.26/hour in Zone C, and $36.63–$54.90/hour in Zone D.
  • Remote work options.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning support.
  • Inclusive interview process with reasonable accommodations for disabled applicants.

Interested in this position?

Apply directly on the company website

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