Strategic Account Manager

4 months, 1 week ago
Full-time
Senior
Customer and Technical Support
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Manage a portfolio of approximately 50 mid-market sellers.
  • Retain and grow accounts through use-case expansion, cross-sell opportunities, and customized onboarding experiences.
  • Identify customer needs and align them with technical Square solutions.
  • Project manage the execution of technical solutions with cross-functional teams.
  • Negotiate contracts to support retention and expansion efforts.
  • Serve as the voice of upmarket sellers with product teams.
  • Provide white-glove client service and resolve seller issues.
  • Inform operations and program design for the segment at scale.
  • Work with internal teams across product, engineering, finance, implementation, marketing, legal, and sales to support customer success.

Requirements

  • 5+ years of account management or sales experience.
  • Experience managing high-value technical accounts.
  • Consistent over-performance on key metrics.
  • Experience in the retail industry.
  • A technical solutioning framework, including the ability to conduct requirements gathering.
  • Proven experience managing projects internally with engineering, product, and finance teams.
  • Experience with contract and/or pricing negotiations with external senior stakeholders.
  • Excellent written and verbal communication skills.
  • Creative and strategic problem-solving skills for ambiguous situations.
  • A growth mindset, positive outlook, and collaborative, empathetic approach.

Benefits

  • Competitive market-based pay with target variable compensation included.
  • U.S. salary ranges from $108,200 to $202,800 depending on location.
  • Remote work availability.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning support.
  • Inclusive and accommodating hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Enterprise Account Executive

Anaplan 1K-5K Internet Software & Services

Anaplan is hiring a German-speaking Enterprise Account Executive to expand its presence in Germany by acquiring new enterprise customers and growing existing accounts through consultative sales of its connected planning platform.

6 hours, 36 minutes ago

Enterprise Account Executive - Financial Services, New York/Northeast

Qualtrics 5K-10K Professional Services

Qualtrics is seeking an Enterprise Account Executive for Financial Services in New York/Northeast to grow enterprise SaaS revenue by helping major financial institutions improve customer, client, and employee experiences.

7 hours, 6 minutes ago

Enterprise Sales 4 - Providers (East)

Qualtrics 5K-10K Professional Services

Qualtrics is hiring an Enterprise Sales professional to lead growth across healthcare providers in the Western region by retaining strategic accounts, winning new customers, and expanding Experience Management adoption.

Salesforce
7 hours, 6 minutes ago

Enterprise Sales 3 - Providers (East)

Qualtrics 5K-10K Professional Services

Qualtrics is hiring an Enterprise Sales professional for its Healthcare Providers team in the Western region to grow new and existing accounts and expand Experience Management adoption across health systems, hospitals, and clinics.

CRM Salesforce
7 hours, 6 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers