Enterprise Account Manager, Services

2 hours, 18 minutes ago
Full-time
Senior
Customer and Technical Support
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Own and manage a portfolio of approximately 50 enterprise services sellers to drive expansion, retention, and satisfaction.
  • Consult with business owners and executives to identify opportunities across payments, business management, and banking tools.
  • Design and implement customized solutions that deliver measurable business results.
  • Serve as the voice of the customer with Product, Engineering, and Operations teams on enterprise seller needs.
  • Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated outcomes.
  • Visit customers in person when needed for negotiations and churn prevention.
  • Negotiate and manage contracts and pricing to support long-term account success.
  • Provide white-glove support by resolving critical issues and proactively driving engagement.

Requirements

  • 5+ years of experience in account management or sales, ideally in SaaS, payments, or business management software.
  • Proven success growing and retaining an enterprise book of business.
  • Track record of consistently exceeding key metrics and revenue targets.
  • Strong discovery and consultative selling skills.
  • Technical solutioning experience, including requirements gathering and translating customer needs into scalable solutions.
  • Demonstrated success retaining and expanding strategic accounts.
  • Experience negotiating contracts and pricing with senior stakeholders.
  • Exceptional written and verbal communication skills.
  • Creative, strategic problem-solving ability in ambiguous environments.
  • Services industry experience in sports & entertainment, health & beauty, home services, or professional services preferred but not required.

Benefits

  • Market-based pay with U.S. salary ranges from $108,200 to $202,800 depending on location.
  • Remote work options.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Potential access to additional Block employee benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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