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Senior Manager, Key Accounts (Providers)

5 hours, 16 minutes ago
United States
Full-time
Lead
Account Manager
Sales and Business Development
Looker Salesforce
Apply Now
Big Health

Big Health

Big Health provides safe and effective non-drug alternatives for mental health conditions like insomnia and anxiety. Their digital therapeutics, including Sleepio and Daylight app, offer personalized behavioral medicine programs designed by experts.

Health Care Providers & Services
51-250
Founded 2010
$54M raised
View All Jobs 3

Description

  • Own a portfolio of live provider accounts and develop account plans with growth targets, risks, and next steps.
  • Drive repeat ordering, patient activation, and expansion across sites, service lines, provider groups, and products.
  • Diagnose adoption barriers such as workflow issues, staff turnover, reimbursement friction, and loss of provider champions.
  • Develop scalable engagement approaches, including training, office hours, resources, and account playbooks.
  • Build advocacy with executives, provider leaders, practice managers, and clinical champions.
  • Lead ongoing provider and practice staff training, and measure its effect on prescribing and activation.
  • Manage account escalations across Sales, PECT, Market Access, Clinical, Product, IT Implementation, and Legal.
  • Partner with Sales on contract amendments, pricing, forecasting, and growth opportunities.
  • Maintain Salesforce account records and use dashboards to monitor adoption, risk, activity, and forecasts.
  • Run QBRs and JOCs and partner with Finance on reporting, invoicing, and forecast resolution.

Requirements

  • 8+ years of experience in healthcare client success, account management, or field roles.
  • 4+ years in a customer-facing account role at a medical device, diagnostics, digital health, or PDT company where revenue depended on provider ordering.
  • Demonstrated success growing utilization or order volume across health systems and smaller practices or provider groups.
  • Working knowledge of fee-for-service billing, HCPCS/CPT, charge capture, denials, provider economics, and reimbursement risk.
  • Ability to work credibly with clinical, operational, IT, revenue cycle, executive, and practice-management stakeholders.
  • Experience translating utilization data into action plans and ROI narratives.
  • Experience with Salesforce and Looker or similar analytics tools.
  • Strong organization, risk and issue management, and follow-through across a mixed account portfolio.
  • Bachelor’s degree required; MBA, MPH, or clinical background preferred. Clinical licensure is not required.
  • Willingness to travel 30–40% for onsite engagement, training, and account reviews; training or playbook-building experience and sleep medicine or behavioral health experience are preferred.

Benefits

  • Remote-first work environment with the role available anywhere in the US.
  • Opportunity to support evidence-based digital treatments for insomnia, anxiety, and depressive symptoms.
  • Equal opportunity employer committed to a diverse, empathetic, and respectful workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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