Senior Manager, Customer Success Programs & Operations

1 hour, 57 minutes ago
Full-time
Senior
Project and Program Management
BHG Financial

BHG Financial

BHG Financial is a pioneering financial company that specializes in providing innovative solutions for business professionals, consumers, and financial institutions nationwide. With a focus on technology, analytics, and exceptional service, BHG offers ...

Diversified Financial Services
1K-5K
Founded 2001

Description

  • Lead cross-functional programs from planning through implementation and adoption.
  • Build stakeholder alignment across departments and leadership levels.
  • Drive accountability, follow-up, and execution across multiple initiatives.
  • Develop governance structures, workflows, SOPs, and operating procedures.
  • Create communication, training, and adoption plans for new initiatives.
  • Identify risks, dependencies, and implementation challenges.
  • Translate customer insights into operational improvements with business leaders.
  • Support reporting, measurement, and continuous improvement efforts.
  • Recommend and implement process improvements that enhance customer experience.

Requirements

  • 7+ years of experience in program management, business operations, customer success operations, strategy and operations, consulting, change management, or a related field.
  • Proven experience leading complex cross-functional initiatives.
  • Demonstrated success building stakeholder alignment and driving organizational change.
  • Strong written, verbal, presentation, relationship-building, and communication skills.
  • Experience developing operational processes, governance models, and documentation.
  • Strong project and program management capabilities.
  • Ability to influence stakeholders without direct authority and operate effectively amid ambiguity.
  • Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
  • Interest in using emerging technology to solve business problems.
  • Travel is required during the first six months, followed by approximately 5% annual travel; valid U.S. work authorization without current or future sponsorship is required.

Benefits

  • Medical, prescription, dental, and vision coverage for employees and eligible family members.
  • Competitive PTO and vacation policies.
  • One Friday off each month through Wellness Weekends.
  • 401(k) plan with employer contributions after one year.
  • Company-sponsored training and certification opportunities.
  • Quarterly awards with additional bonuses for top achievers.
  • Volunteer opportunities through the BHG Cares program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Vice President

Fictiv 251-1K Industrial Conglomerates

MISUMI Americas is seeking a founding Senior Vice President in Austin to build and lead a U.S.-based manufacturing platform from facility commissioning through profitable, multi-customer production, with an expected path to President & CEO in 2027.

Cybersecurity
1 hour, 12 minutes ago

Expert Team Lead, Engineering

x.ai 51-250 Internet Software & Services

SpaceXAI is hiring a hands-on Human Data Team Lead to manage AI Tutors and ensure the quality, consistency, and scalable delivery of training data and evaluations for its AI models.

Machine Learning SQL
1 hour, 12 minutes ago

Expert Team Lead, Medicine

x.ai 51-250 Internet Software & Services

SpaceXAI is hiring a hands-on Human Data Team Lead to manage AI Tutors and ensure high-quality clinical training data and evaluations that improve the company’s AI models.

JIRA Linear Machine Learning Notion SQL
1 hour, 12 minutes ago

Staff Technical Program Manager (Industry Vertical - Healthcare)

Red Cell Partners, 11-50 Biotechnology

Red Cell Partners is hiring a Staff Technical Program Manager (L6) at Trase Systems to lead complex healthcare AI programs from customer discovery through production launch and expansion.

AWS Azure GCP HIPAA Kubernetes
1 hour, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers