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Technical Support Engineer

1 hour, 28 minutes ago
Mexico, Argentina, Colombia, Costa Rica
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
AWS Bash Confluence DNS Grafana JIRA Linux macOS OpenSearch PowerShell Python Salesforce TCP/IP TLS
Apply Now
Backblaze

Backblaze

Backblaze is a pioneer in robust, scalable low-cost cloud backup and storage services, offering enterprise hot storage, low-cost backup and archive solutions. With the easiest way to back up all files, Backblaze provides unlimited, unthrottled, and unc...

IT Services
251-1K
Founded 2007
View All Jobs 22

Description

  • Handle and resolve customer issues through to completion while representing Backblaze and its products.
  • Communicate directly with customers by phone or video to gather information and troubleshoot problems.
  • Manage escalations from the account administration team and other internal groups.
  • Provide silent install troubleshooting for the B1 Client and support enterprise deployments.
  • Troubleshoot a wide range of product and third-party integrations.
  • Serve as a technical resource for Customer Success Managers and sales teams.
  • Investigate reported bugs and deliver detailed QA reports with logs, behavior patterns, OS details, and application versions.
  • Review support tickets for trends and issues, especially around integrations, and report findings to leadership.
  • Expand internal documentation and coordinate updates for public-facing knowledge base articles.
  • Provide integration training to the team through internal knowledge-sharing sessions.
  • Track issues and work items in Jira and monitor infrastructure outages and alerts across severity levels.
  • Work cross-functionally with Operations, SRE, TAMS, Engineering, and NetEng to escalate and resolve issues.

Requirements

  • 2-3 years of experience in customer-facing technical support.
  • Working knowledge of Linux, macOS, and Windows operating systems.
  • Experience using text shells such as Bash, Terminal, CMD, and PowerShell.
  • Familiarity with networking and filesystem concepts.
  • Experience with ticketing and task management systems such as Jira and Salesforce.
  • Ability to learn new technologies quickly and a commitment to personal development.
  • Experience using APIs and familiarity with Python, including installation and basic use.
  • Comfort using AI agents and tools to improve productivity.
  • Preferred experience with scripting and automation.
  • Preferred troubleshooting experience with B1 error codes, Bztransmit errors, and installation issues.
  • Preferred networking troubleshooting knowledge of CORS, TCP/IP, TLS, and HTTPS.
  • Preferred familiarity with data visualization tools such as OpenSearch and Grafana.

Benefits

  • Opportunity to join a publicly traded company with a strong growth trajectory.
  • Work on a mission-driven product used by 500K+ customers in 175+ countries.
  • A culture that encourages learning, development, and professional growth.
  • Commitment to diversity, equity, inclusion, and belonging in the workplace.
  • Equal Opportunity Employer status.

Interested in this position?

Apply directly on the company website

Apply Now

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