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Base Optimization Specialist

3 months ago
United Kingdom
Full-time
Senior
Customer Success
Customer and Technical Support
Apply Now
Airtable

Airtable

Airtable is a low-code platform for building next-gen apps, organizing data, and streamlining workflows with AI. It combines the speed of a spreadsheet with the power of a database, offering collaborative features and templates for various needs.

IT Services
1K-5K
Founded 2012
$1400M raised
View All Jobs 18

Description

  • Conduct direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities.
  • Guide customers through complex implementations, automation workflows, API integrations, and database optimizations.
  • Proactively identify and address adoption barriers to accelerate customer success and increase platform utilization.
  • Maintain high customer satisfaction and productivity through efficient case management.
  • Continuously learn and master new Airtable features and AI functionalities.
  • Collaborate with internal teams to share customer insights and contribute to product and process improvements.

Requirements

  • Experience in higher education or a similar environment with an understanding of institutional workflows and challenges.
  • Demonstrated ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features.
  • Strong problem-solving skills with experience navigating databases, automations, and integrations.
  • Ability to independently research and master evolving platform capabilities without extensive formal training.
  • Consultative communication style with the ability to ask probing questions to uncover root causes and expansion opportunities.
  • Proven track record of delivering exceptional customer experiences, including high CSAT scores and successful customer engagements.
  • Comfortable working in a fast-evolving environment and adapting to new product updates and use cases.
  • Compensation for London-based candidates ranges from £61,100 to £75,200 GBP on-target earnings, depending on location, skills, and experience.

Benefits

  • Supplemental insurance is 100% covered, with dependents covered at 85%, in addition to NHS coverage.
  • Competitive pension scheme, life insurance, paid leave, and sick leave.
  • Complimentary mental health support through Modern Health.
  • Family planning support through Carrot, including fertility, adoption, and surrogacy support.
  • Flexible and generous time off and sick time benefits.
  • Transportation and commuter benefits.
  • Monthly Lifestyle Wallet for fitness, nutrition coaching, pet care, and other wellness-related expenses.
  • Supplemental reimbursement for gender affirmation procedures and services.

Interested in this position?

Apply directly on the company website

Apply Now

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