Base Optimization Specialist

1 hour, 42 minutes ago
Full-time
Senior
Customer and Technical Support
Airtable

Airtable

Airtable is a low-code platform for building next-gen apps, organizing data, and streamlining workflows with AI. It combines the speed of a spreadsheet with the power of a database, offering collaborative features and templates for various needs.

IT Services
1K-5K
Founded 2012
$1400M raised

Description

  • Conduct direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities.
  • Guide customers through complex implementations, automation workflows, API integrations, and database optimizations.
  • Proactively identify and address adoption barriers to accelerate customer success and increase platform utilization.
  • Maintain high customer satisfaction and productivity through efficient case management.
  • Continuously learn and master new Airtable features and AI functionalities.
  • Collaborate with internal teams to share customer insights and contribute to product and process improvements.

Requirements

  • Experience in higher education or a similar environment with an understanding of institutional workflows and challenges.
  • Demonstrated ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features.
  • Strong problem-solving skills with experience navigating databases, automations, and integrations.
  • Ability to independently research and master evolving platform capabilities without extensive formal training.
  • Consultative communication style with the ability to ask probing questions to uncover root causes and expansion opportunities.
  • Proven track record of delivering exceptional customer experiences, including high CSAT scores and successful customer engagements.
  • Comfortable working in a fast-evolving environment and adapting to new product updates and use cases.
  • Compensation for London-based candidates ranges from £61,100 to £75,200 GBP on-target earnings, depending on location, skills, and experience.

Benefits

  • Supplemental insurance is 100% covered, with dependents covered at 85%, in addition to NHS coverage.
  • Competitive pension scheme, life insurance, paid leave, and sick leave.
  • Complimentary mental health support through Modern Health.
  • Family planning support through Carrot, including fertility, adoption, and surrogacy support.
  • Flexible and generous time off and sick time benefits.
  • Transportation and commuter benefits.
  • Monthly Lifestyle Wallet for fitness, nutrition coaching, pet care, and other wellness-related expenses.
  • Supplemental reimbursement for gender affirmation procedures and services.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Client Success Engineer - Implementation

Rithum Internet Software & Services

Rithum is hiring a Client Success Engineer to support strategic clients through late-stage sales, onboarding, and implementation for its SaaS e-commerce platform.

E-commerce FTP HTML JSON REST API SOAP XML
42 minutes ago

Senior Customer Services Analyst

Alpha FMC 251-1K Professional Services

Aiviq is seeking a Senior Customer Services Analyst to support its fintech platform for global asset managers by resolving customer data and system issues, improving service operations, and helping deliver scalable customer support.

CRM SQL
42 minutes ago

Manager, Technical Support Engineering - East

Tines 51-250 Construction & Engineering

Tines is hiring a remote Manager, Technical Support Engineering to lead and scale its support team, improve technical issue resolution, and strengthen customer experience across enterprise and public-sector workflows.

REST API
57 minutes ago

Technical Support Engineer

Sweet Security is seeking a hands-on Support Engineer to build and lead its technical support function for customers using its cloud and AI security platform.

AWS Azure Bash Cybersecurity Docker GCP Go Kubernetes Linux Python
1 hour, 12 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers