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Software Technical Account Manager II (Traveling)

5 hours, 53 minutes ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
Cisco JIRA JSON Salesforce Splunk SQL SQL Server
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 133

Description

  • Act as the main technical liaison for assigned agencies and resolve complex technical issues with Axon products and services.
  • Collaborate with deployment teams to design, configure, test, and implement Axon software solutions.
  • Respond to critical incidents quickly and help restore functionality during crisis situations.
  • Advocate for customer needs and feedback internally to influence product and service improvements.
  • Guide agencies through change management and help improve software adoption and usage.
  • Work closely with cross-functional teams including engineering, product management, sales, and customer support.
  • Build custom dashboards, manage data integrations, and support reporting using tools such as Microsoft Power BI, SQL Server, and Form Builder/JSON.
  • Provide advanced training and documentation to agency staff on Axon products and services.
  • Travel onsite to customer locations to resolve issues, deliver training, and support agency needs.

Requirements

  • Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
  • 4+ years of experience in a technical account management or similar customer-facing role, preferably in public safety or software.
  • Experience deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
  • Proven ability to build and maintain relationships with diverse stakeholders as a trusted advisor and advocate.
  • Experience working cross-functionally with engineering, marketing, sales, or customer support teams.
  • Strong root cause analysis and troubleshooting skills, with experience using tools such as Splunk, JIRA, and Salesforce.
  • Advanced knowledge of Windows OS, networking, cloud solutions, virtualization, and storage.
  • Experience with data management and reporting tools such as Microsoft Power BI and SQL Server.
  • Willingness to work onsite with customers and be available outside normal business hours for critical issues.
  • Must pass and maintain a Criminal Justice Information Services (CJIS) background check and handle confidential information discreetly.
  • Experience building custom dashboards, writing SQL queries, and using advanced analytics tools (preferred).
  • Previous experience supporting public safety or law enforcement agencies (preferred).
  • Relevant technical certifications such as Microsoft, Cisco, or ITIL are a plus.
  • Familiarity with law enforcement systems such as RMS, CAD, and CJIS standards is highly desirable.
  • Legal eligibility to work in a firearms environment may be required for some roles.

Benefits

  • Competitive salary with a 401(k) plan and employer match.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, dental, and vision coverage.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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