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Associate Technical Account Manager / SQL advanced (Remote - Mexico Only)

1 day, 5 hours ago
Mexico
Full-time
Senior
Technical Account Manager
Customer and Technical Support
SQL
Apply Now
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised
View All Jobs 46

Description

  • Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
  • Assist in coaching users on Varicent functionality, configuration concepts, and best-practice methodologies.
  • Review new features, fixes, and release notes to assess impact on customer environments.
  • Contribute to configuring Varicent solutions based on documented customer requirements under senior TAM guidance.
  • Prepare and share monthly performance, utilization, and support-related metric summaries.
  • Analyze solution usage and data patterns to identify issues and opportunities for optimization.
  • Assist in implementing proactive maintenance actions and solution improvements.
  • Collaborate with TAMs and internal teams to troubleshoot errors, investigate defects, and support solution optimization.
  • Identify customer value realization opportunities and surface them to the primary TAM for strategic review.
  • Partner with the TAM team to support customer engagement, project outcomes, and product adoption.
  • Contribute to planning and estimating tasks within the Technical Success journey.
  • Work with internal stakeholders to understand change management processes and recommend improvements where appropriate.
  • Collaborate with TAMs to maintain a reusable object repository.

Requirements

  • Advanced SQL is mandatory.
  • At least 5 years of experience in IT consulting or enterprise software implementation.
  • Prior experience with query-based languages and relational databases.
  • Strong experience with SQL data manipulation.
  • Strong experience with Microsoft Excel.
  • Understanding of the Sales Performance Management domain is preferred.
  • Hands-on experience with Varicent software products is strongly preferred, including administering, implementing, and/or supporting.
  • Basic knowledge of system configurations, data models, and data integration best-practice concepts.

Benefits

  • The role offers the opportunity to work for a market-leading SaaS company recognized in major industry analyst reports.
  • The role supports a diverse portfolio of global VIP customers.
  • The company offers a collaborative, innovative, and supportive team environment.
  • Varicent is an equal opportunity employer committed to diversity and inclusion.
  • Accommodation is available during the recruitment process for applicants who require it.

Interested in this position?

Apply directly on the company website

Apply Now

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