RemoteLeaf Logo
Log in Sign up

Software Technical Account Manager II (Traveling)

1 day, 8 hours ago
United States
Full-time
Mid Level
Technical Account Manager
Project and Program Management
Cisco JIRA JSON Salesforce Splunk SQL SQL Server
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 103

Description

  • Act as the main technical liaison for assigned agencies and resolve complex technical issues with Axon products and services.
  • Collaborate with deployment teams to design, configure, test, and implement Axon software solutions.
  • Respond quickly to critical incidents and manage crisis situations to restore functionality and reduce operational impact.
  • Represent customer needs and feedback internally to influence product and service improvements.
  • Guide agencies through change management and help improve software adoption and usage.
  • Work cross-functionally with engineering, product management, sales, and customer support to deliver a seamless customer experience.
  • Build custom dashboards, manage data integrations, and support reporting needs using tools such as Microsoft Power BI, SQL Server, and Form Builder/JSON.
  • Provide advanced training and training documentation to agency staff on Axon products and services.
  • Work onsite with customers to resolve issues and ensure their needs are met promptly.

Requirements

  • Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
  • 4+ years of experience in technical account management or a similar customer-facing role, preferably in public safety or software.
  • Experience deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
  • Proven ability to build and maintain relationships with diverse stakeholders and serve as a trusted advisor.
  • Experience working with cross-functional teams such as engineering, marketing, sales, and customer support.
  • Strong root cause analysis and troubleshooting skills, with experience using Splunk, JIRA, and Salesforce.
  • Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
  • Experience with data management and reporting tools such as Microsoft Power BI and SQL Server.
  • Willingness to work onsite with customers, travel heavily, and be available outside normal business hours for critical issues.
  • Ability to pass and maintain a CJIS background check and handle confidential, highly sensitive information.
  • Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
  • Previous experience supporting public safety or law enforcement agencies.
  • Relevant technical certifications such as Microsoft, Cisco, or ITIL are a plus.
  • Familiarity with law enforcement systems such as RMS, CAD, and CJIS standards is highly desirable.
  • Some roles may also require legal eligibility to work in a firearms environment.

Benefits

  • Competitive salary with 401(k) employer match.
  • Base pay range of $81,675 to $130,680 USD, with total compensation including base pay, bonus, and stock awards.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, dental, and vision insurance plans.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Veeam Software

Technical Account Manager - Iberia

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a Technical Account Manager in Barcelona to plan, architect, coordinate, and manage professional services engagements focused on availability, data protection, and monitoring solutions.

Spain Full-time Senior Technical Account Manager Technical Project Manager
Oracle SQL
1 day, 5 hours ago
Veeam Software

Technical Account Manager

Veeam Software 1K-5K Internet Software & Services

Veeam is seeking a Technical Account Manager in Rome to lead the planning, architecture, coordination, and delivery of professional services engagements for availability and data protection solutions.

Italy Full-time Senior Technical Account Manager
Oracle SQL
1 day, 5 hours ago
Databricks

Sr. Manager, AI Forward Deployed Engineering (FDE)

Databricks 1K-5K IT Services

Databricks is seeking a remote AI Forward Deployed Engineering leader to grow a customer-facing professional services team that helps enterprise clients build and productionize GenAI applications.

United States Full-time Lead AI Engineer Technical Account Manager
$233k-$320k
Apache Spark AWS Azure Databricks GCP Generative AI Google Tag Manager Machine Learning MLflow
1 day, 5 hours ago
Samsara

Technical Account Manager

Samsara 1K-5K IT Services

Samsara is seeking a Mexico-based Technical Account Manager to serve as the primary technical advisor for enterprise customers, helping them realize value from the Connected Operations™ Cloud through proactive account management and technical problem-solving.

Mexico Full-time Senior Technical Account Manager
CRM JIRA Python Salesforce Tableau
1 day, 6 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers