RemoteLeaf Logo
Log in Sign up

Software Technical Account Manager II (Traveling)

2 hours, 30 minutes ago
United States
Full-time
Mid Level
Technical Account Manager
Project and Program Management
Cisco JIRA JSON Salesforce Splunk SQL SQL Server
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 133

Description

  • Serve as the primary technical contact for assigned agencies and resolve complex issues with Axon products and services.
  • Collaborate with deployment teams to design, configure, test, and implement software rollouts.
  • Respond to critical incidents quickly and manage crisis situations to restore functionality and minimize operational impact.
  • Advocate for customer needs internally and influence product and service improvements.
  • Guide agencies through change management and help improve software adoption and usage.
  • Work cross-functionally with engineering, product management, sales, and customer support to deliver a seamless customer experience.
  • Build custom dashboards, manage data integrations, and support reporting using tools such as Microsoft Power BI, SQL Server, and Form Builder/JSON.
  • Provide advanced training and training documentation to agency staff.
  • Provide onsite customer support, issue resolution, and training as needed.

Requirements

  • Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
  • 4+ years of experience in technical account management or a similar customer-facing role.
  • Experience deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
  • Proven ability to build and maintain relationships with diverse stakeholders.
  • Experience working with cross-functional teams to support customers and improve products.
  • Strong root cause analysis and troubleshooting skills, with experience using tools such as Splunk, JIRA, and Salesforce.
  • Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
  • Experience with data management and reporting tools such as Microsoft Power BI and SQL Server.
  • Willingness to work onsite with customers and outside normal business hours for critical issues.
  • Ability to pass and maintain a CJIS background check and handle confidential, highly sensitive information.
  • Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
  • Previous experience supporting public safety or law enforcement agencies is preferred.
  • Relevant technical certifications such as Microsoft, Cisco, or ITIL are a plus.
  • Familiarity with law enforcement systems such as RMS, CAD, and CJIS standards is highly desirable.
  • Some roles may require legal eligibility to work in a firearms environment.

Benefits

  • Competitive salary and 401(k) with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, dental, and vision coverage.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Obsidian Security

Director, Technical Account Management (East)

Obsidian Security 51-250 Internet Software & Services

Obsidian Security is hiring a Director of Technical Account Management to build and lead a TAM organization while directly supporting its largest enterprise customers in the SaaS security space.

United States Full-time Lead Technical Account Manager
$236k-$260k
Cybersecurity GCP OAuth REST API Salesforce SAML SIEM Snowflake
5 hours, 18 minutes ago
SpecterOps

Technical Account Manager

SpecterOps 51-250 Professional Services

SpecterOps is hiring a remote U.S.-based Technical Account Manager to help BloodHound Enterprise customers onboard, integrate, and realize value from the platform.

United States Full-time Mid Level Technical Account Manager
$100k-$130k
Active Directory Azure Docker JSON Kubernetes Penetration Testing PowerShell Python REST API
6 hours ago
Varicent

Technical Account Manager – Analytics & SQL (Remote - Mexico Only)

Varicent 251-1K Professional Services

Varicent is hiring an Associate TAM to support the Customer Success team in helping VIP clients maximize the value and technical performance of their Varicent SaaS solutions.

Mexico Full-time Junior Technical Account Manager
SQL
7 hours, 58 minutes ago
Varicent

Associate Technical Account Manager / SQL advanced (Remote - Mexico Only)

Varicent 251-1K Professional Services

Varicent is hiring an Associate TAM to support Technical Account Managers in the Customer Success organization by helping VIP clients maximize value from their Varicent solutions.

Mexico Full-time Senior Technical Account Manager
SQL
8 hours, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers