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Senior NOC Engineer, Axon 911

5 hours, 34 minutes ago
United States
Full-time
Senior
Network Engineer
DevOps and Infrastructure
Datadog Grafana Kibana SQL
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 132

Description

  • Resolve complex technical issues and maintain infrastructure stability in a SaaS/Web production environment.
  • Troubleshoot service incidents using advanced problem-solving techniques and hands-on production support.
  • Lead technical efforts to improve service reliability and infrastructure performance.
  • Recruit, train, and develop the NOC engineering team.
  • Drive team performance against KPIs for issue resolution quality, customer satisfaction, and operational efficiency.
  • Handle escalations and coordinate multi-level support during critical incidents.
  • Define, implement, and enforce configuration and change management policies.
  • Facilitate cross-department meetings and collaborate with customers and internal teams.
  • Create and maintain technical documentation and customer support methodologies.
  • Support off-hours infrastructure deployments, project deadlines, and team collaboration needs as required.

Requirements

  • Minimum 3 years of experience as a NOC Engineer in a SaaS company and at least 2 years as a NOC Manager.
  • Strong hands-on experience with monitoring technologies and troubleshooting in a production environment.
  • Experience designing and implementing advanced monitoring systems for SaaS/Web environments.
  • Familiarity with monitoring platforms such as Datadog, Kibana, Grafana, Coralogix, or similar tools.
  • Ability to create, maintain, and optimize technical documentation and customer-facing support strategies.
  • Exceptional problem-solving skills and a high sense of urgency for escalation and resolution.
  • Strong interpersonal skills and the ability to build relationships across departments and with partners.
  • Experience with advanced cloud services.
  • In-depth knowledge of VoIP, SQL databases, and scripting languages.
  • Experience with cross-platform integrations, user testing/QA flows, and customer success strategies.
  • Ability to work flexible hours as needed for off-hours activities, deployments, and deadlines.
  • Legal eligibility to work in a firearms environment may be required for some roles.

Benefits

  • Competitive salary with 401(k) and employer match.
  • Base pay range of $95,000 to $105,000 USD.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, dental, and vision coverage.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.
  • Employee Resource Groups (ERGs).

Interested in this position?

Apply directly on the company website

Apply Now

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