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Field Deployment Engineer, Professional Services

19 hours, 24 minutes ago
Italy
Full-time
Mid Level
Implementation Engineer
Customer and Technical Support
AWS Azure DHCP DNS Embedded Systems MySQL PostgreSQL Salesforce SQL Server TCP/IP Trello
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Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 103

Description

  • Provide timely technical support to customers through phone, email, and ticketing systems.
  • Own support cases from intake through resolution across Tier 1–3 complexity.
  • Lead onsite and remote installations of Axon hardware and software.
  • Deliver technical training and onboarding for customers and partners during product deployment.
  • Collaborate with local partners and distributors to improve technical readiness and field performance.
  • Maintain deep knowledge of the Axon product ecosystem, tools, and implementation workflows.
  • Document and escalate product issues, bugs, and field trends to Engineering and Product teams.
  • Support product evaluations through installation, configuration, and field testing.
  • Schedule and lead regular technical check-ins with assigned customers.
  • Coordinate with internal teams to resolve customer needs and deployment blockers proactively.

Requirements

  • 3+ years of experience in a technical support, professional services, or field implementation role.
  • Strong technical knowledge of networking, relational databases, infrastructure-as-a-service, digital video, mobile communications, embedded systems, IAM, and SaaS.
  • Experience with computing infrastructure, system support, and data centers.
  • Strong troubleshooting skills and ability to diagnose and integrate complex IT systems.
  • Fluent in English and Italian, with the ability to communicate with both technical and non-technical stakeholders.
  • Proficiency with MS Office, Salesforce, Trello, Slack, and Quip.
  • Ability to work independently and remotely with a proactive, self-motivated approach.
  • Strong interpersonal skills and business acumen with the ability to collaborate across teams and levels.
  • Willingness and ability to travel up to 40% within the region and abroad.
  • Legal right to live and work in Italy and travel internationally.
  • Understanding of software development, project tracking, or data analysis is a plus.
  • Prior military or law enforcement experience is preferred.
  • Bachelor's degree, preferably in Computer Science or Engineering, or equivalent experience is preferred.
  • Experience in service management or professional services in the public safety or defense sector is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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