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Customer Success Manager

3 weeks, 2 days ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Avero

Avero

Avero is a trusted technology partner for the hospitality industry, providing web-based business intelligence solutions to empower restaurant operators worldwide.

IT Services
51-250
Founded 1999
View All Jobs 3

Description

  • Manage a growing portfolio of customers within your territory.
  • Support onboarding and ensure customers are on track to go live.
  • Develop and evolve the Customer Success function at Avero.
  • Collect and analyze customer success metrics, including NPS, testimonials, and references.
  • Work with Global Account Managers and Account Managers on customer account plans and journeys.
  • Execute targeted customer engagements based on journey stage and account plan.
  • Serve as an Avero expert and drive strong product adoption across partners and stakeholders.
  • Build and manage relationships with key partners and generate cross-sell introductions for the sales team.
  • Provide insights to help partners achieve their objectives and grow the customer base.
  • Collaborate with Product and Technology teams to troubleshoot issues and influence the roadmap.

Requirements

  • 2+ years of experience in customer-facing roles, preferably in the hospitality SaaS industry.
  • Knowledge of the hospitality industry is preferred; specialization in hotels, restaurants, or casinos is a plus.
  • Ability to build relationships at all organizational levels.
  • Excellent listening and presentation skills, including experience presenting to C-level and technology leaders.
  • Experience with the Avero platform, Salesforce/CRM, and internal processes is a plus.
  • Ability to work with internal partners to drive projects forward.
  • Strong judgment, prioritization, multitasking, and organizational skills.
  • Ability to work autonomously in a fast-paced, team-centric environment.
  • Permanent U.S. residency or U.S. citizenship required.
  • Availability to work outside normal operating hours on occasion due to a global business environment.

Benefits

  • Competitive compensation with bonus potential.
  • Employer-sponsored health, dental, and vision insurance.
  • Remote work opportunity.
  • Health Savings Account with quarterly Avero contributions.
  • Medical and Dependent Care Flexible Spending Accounts.
  • Company-paid disability, life insurance, and AD&D coverage.
  • 401(k) with company match.
  • Parental leave.
  • ClassPass discounts.
  • Equity in the company.

Interested in this position?

Apply directly on the company website

Apply Now

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