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Client Services Partner

4 weeks ago
Canada
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Puck

Puck

Puck helps great teams find great teammates through employer branding, conversations, and authentic candidate engagement, using personalized automation to enhance the candidate experience and improve hiring metrics.

Internet Software & Services
1-10
Founded 2020
View All Jobs 8

Description

  • Serve as the primary point of contact for patients undergoing an enhanced scan from scheduling through follow-up.
  • Coordinate post-scheduling workflows with sales and clinical teams to ensure patients complete all required steps.
  • Facilitate home lab draws by coordinating with third-party providers and ensuring results are ready for consultations.
  • Ensure timely and accurate distribution of additional reports, including body composition analysis and brain volume quantification.
  • Monitor patient progress throughout the enhanced scan workflow and proactively resolve delays or issues.
  • Manage applications for the Provider Education Program and guide participants through the process.
  • Coordinate physician participants’ scans and follow-up consultations.
  • Maintain an up-to-date database of physician education program applicants, milestones, and feedback.
  • Act as a liaison between patients, sales, and clinical teams to support clinical service coordination.
  • Provide patients with preparation instructions, lab draw details, and follow-up support while maintaining confidentiality and compliance.

Requirements

  • Experience in patient coordination, healthcare operations, or clinical support roles.
  • Preferred experience in imaging, concierge medicine, or specialty healthcare.
  • Strong organizational and project management skills with the ability to manage multiple responsibilities at once.
  • Excellent communication and relationship management skills with a patient-centric, service-oriented approach.
  • Experience working with sales and physician relations teams is a plus.
  • Proficiency with CRM systems, scheduling platforms, and medical record systems.
  • Ability to work independently in a fast-paced environment, problem-solve, and anticipate patient and physician needs.
  • Flexibility to adapt to evolving responsibilities as the enhanced scan workflow develops.
  • Must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa now or in the future.
  • Successful candidates must undergo a background check in compliance with applicable rules.

Benefits

  • Base salary of $68,000-$72,000 in local currency, depending on experience and geographic location.
  • Free whole-body scans for each team member.
  • Comprehensive benefits package including health, dental, vision, and mental health coverage.
  • Access to RRSP and TFSA retirement savings plans for eligible Canadian employees, with immediate optional enrollment.
  • Flexible vacation policy with encouragement to use time away to restore.
  • Opportunities for growth and development within the company.
  • Weekly team gatherings to connect, share, and socialize.
  • The opportunity to make a positive impact on people’s lives and health.

Interested in this position?

Apply directly on the company website

Apply Now

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