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Dealer Partner Support Specialist - Level 1 (Canada)

11 hours, 27 minutes ago
Canada
Full-time
Junior
Customer Support
Customer and Technical Support
CRM CSS HTML JIRA JSON Postman Salesforce XML
Apply Now
AutoFi

AutoFi

AutoFi is the leading commerce platform for digital automotive sales and financing, empowering dealers to sell smarter and more efficiently.

Automotive
201-500
Founded 2015
$114M raised
View All Jobs 3

Description

  • Serve as a primary contact for Dealer Partners, resolving inquiries and requests within service-level expectations.
  • Maintain and optimize partner program settings, configurations, features, and integrations.
  • Troubleshoot configuration, integration, and functional issues; resolve common problems and escalate complex cases with supporting details.
  • Validate configuration changes for accuracy, completeness, and intended functionality before closing requests.
  • Manage 20–30 concurrent support requests, maintaining case documentation, stakeholder communication, and timely follow-up by phone, email, and text.
  • Collaborate with Account Management, Product, Engineering, and external vendors to coordinate solutions and address evolving partner needs.
  • Monitor partner programs for anomalies, configuration gaps, and opportunities to improve performance and reliability.
  • Identify recurring issues and contribute to standardized support procedures, documentation, and best practices.
  • Provide first-line support across the broader partner ecosystem through phone, chat, and email, including use of AI-assisted tools.
  • Participate in scheduled after-hours coverage, including at least one Saturday per month.

Requirements

  • 2–3 years of experience in customer support, technical support, account management, or another customer-facing role, preferably in SaaS.
  • Strong attention to detail and ability to accurately execute, validate, and document work.
  • Analytical troubleshooting skills and sound judgment on when to escalate issues.
  • Excellent written and verbal communication skills, including explaining technical concepts to non-technical stakeholders.
  • Strong organizational and time-management skills to prioritize competing requests and meet service expectations.
  • Technical aptitude with software configurations, system settings, integrated applications, and AI agents.
  • Ability to work independently and collaboratively with a proactive, accountable approach.
  • Availability for scheduled evening and weekend coverage, including at least one Saturday per month.
  • Familiarity with automotive dealership operations, business models, and personnel responsibilities (preferred).
  • Working knowledge of APIs, JSON, XML, HTML, CSS, Regex, Salesforce, Jira, Postman, or similar tools (preferred).

Benefits

  • Competitive pay, with potential bonus and equity compensation.
  • Medical, dental, and vision coverage, with 100% employee premium coverage and 50%+ dependent coverage.
  • Flexible work hours in a remote environment.
  • Full training and growth opportunities.
  • Up to $1,000 annually for professional development.
  • Stock options.
  • Wellness and cultural initiatives, including fitness challenges, webinars, virtual games, and regional activities.

Interested in this position?

Apply directly on the company website

Apply Now

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