Customer Service Specialist (Korean)

9 hours, 12 minutes ago
Full-time
Junior
Customer and Technical Support
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5001+
Founded 2017
$10M raised

Description

  • Handle high-volume customer interactions through live chat and other online support tools.
  • Provide accurate, comprehensive information to customers.
  • Follow established communication procedures, guidelines, and policies.
  • Document customer requests and support other business units with customer liaison activities.
  • Manage customer complaints, provide solutions within defined time limits, and follow up through resolution.
  • Support identification approval processes and customer queries for the cryptocurrency exchange platform.
  • Gather customer feedback and proactively engage customers to maintain high service standards.

Requirements

  • At least 1 year of customer service experience, preferably in finance or e-commerce.
  • Fluency in Korean and advanced English for coordination with partners and stakeholders.
  • Ability to work across different shifts.
  • Strong communication and problem-solving skills, with the ability to work under pressure.
  • High integrity, attention to detail, proactive approach, and sense of responsibility.
  • Team-oriented mindset and commitment to exceeding customer expectations.
  • Cross-functional support experience is advantageous.
  • Interest in the cryptocurrency industry.

Benefits

  • Competitive salary and company benefits.
  • Remote-first, work-from-home arrangement, depending on role and team needs.
  • Career growth and continuous learning opportunities.
  • Collaborative global organization with a flat structure.
  • Autonomy to work on challenging projects in a fast-paced environment.

Interested in this position?

Apply directly on the company website

Apply Now

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