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School Success Manager (NSW)

3 weeks, 6 days ago
Australia
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Atomi

Atomi

Atomi is a leading online teaching and learning platform for high school students, teachers, and schools. They offer curriculum-aligned videos, interactive lessons, quizzes, and resources to enhance learning outcomes. With powerful analytics and AI, At...

Diversified Consumer Services
51-250
Founded 2013
$6M raised
View All Jobs 4

Description

  • Lead school-wide onboarding and change management for schools adopting Atomi.
  • Deliver training and professional learning through workshops and webinars tailored to each school’s needs.
  • Build trusted relationships with school leaders and serve as their main point of contact for strategy, support, and best practice.
  • Use usage data and insights to drive adoption, identify challenges early, and support long-term success.
  • Collaborate with Sales, Product, and Marketing to improve the customer experience and share impact stories.
  • Support schools in embedding the platform into teaching and learning practices.
  • Run engaging sessions with teachers and senior school leadership.
  • Feed customer insights back to internal teams to help improve the product and messaging.

Requirements

  • Direct experience in secondary education, such as teacher, head of department, or school leader, or previous SaaS customer success manager experience.
  • Experience in customer success, account management, or stakeholder engagement roles.
  • Confidence presenting and facilitating training sessions for diverse audiences, including senior school leadership.
  • Strong relationship-building and communication skills with a proactive, collaborative approach.
  • Comfort using data and willingness to use tools like HubSpot or similar CRMs.
  • Based in NSW, with access to a car and able to travel as needed.
  • A valid Working With Children Check, or the ability to obtain one.
  • Australian working rights are required.
  • Edtech or SaaS experience is a plus but not essential.
  • Relevant project links such as a portfolio, writing samples, or GitHub are encouraged when applying.

Benefits

  • Tailored flexibility with work hours that adapt to your needs.
  • Generous leave, including additional paid leave options for permanent team members.
  • Location independence, with the ability to work from Sydney, interstate, or elsewhere.
  • Ongoing growth and development opportunities.
  • Comprehensive employee assistance program subscription and additional wellbeing leave.
  • 14 weeks of paid parental leave, with extra leave for birthing parents.
  • Regular social in-person and remote events.
  • Free Atomi services for you and your family.

Interested in this position?

Apply directly on the company website

Apply Now

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