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Remote Student Success Manager

4 hours, 36 minutes ago
Philippines, South Africa
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services
View All Jobs 90

Description

  • Manage and respond to inbound customer inquiries via email, CRM, and online community platforms.
  • Handle client communications promptly, accurately, and professionally across all touchpoints.
  • Support new client onboarding by answering program questions and guiding users through initial steps.
  • Assist with enrollment-related questions and help clients navigate the registration process.
  • Maintain organized records of client interactions in internal systems.
  • Escalate complex or technical issues to the appropriate internal teams.
  • Uphold a consistent, high-quality client experience throughout the customer journey.
  • Collaborate cross-functionally when issues require escalation or additional support.

Requirements

  • 1–3 years of experience in customer support, client services, or a similar role.
  • Experience using Go High Level (GHL) CRM.
  • Proficiency in Google Workspace.
  • Strong written and verbal communication skills.
  • High attention to detail and strong organizational abilities.
  • Experience supporting online education platforms or high-ticket programs is preferred.
  • Exposure to the healthcare, wellness, or medical industry is preferred.
  • Ability to work full-time, 40 hours per week, during Central Standard Time (CST) hours.
  • Comfort working in a fast-paced, remote environment.
  • Customer-focused, proactive, and able to manage multiple client interactions effectively.

Benefits

  • $1,000–$1,100 per month compensation.
  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • $500 entry into a monthly raffle.
  • Full-time schedule of 40 hours per week.

Interested in this position?

Apply directly on the company website

Apply Now

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