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Care Navigator

3 hours, 2 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Mom's Meals

Mom's Meals

Mom's Meals NourishCare delivers high-quality, fresh-made meals tailored for seniors and patients, partnering with health programs to support those managing chronic conditions and disabilities.

Family Services
251-1K
Founded 1996
View All Jobs 4

Description

  • Conduct standardized health-related social-needs screenings and eligibility assessments.
  • Initiate, monitor, and close referrals through designated referral-management platforms.
  • Perform outreach and closed-loop follow-up to confirm service connections and address barriers.
  • Document encounters, services, time, consents, and outcomes in internal and external systems.
  • Educate members about benefits, community resources, and social-care services.
  • Coordinate with healthcare providers, managed care organizations, and community-based organizations.
  • Escalate complex cases, urgent social needs, and safety concerns appropriately.
  • Maintain compliance with HIPAA, confidentiality requirements, program rules, quality standards, and productivity expectations.
  • Support reassessments, renewals, training, workflow updates, and quality-improvement initiatives.

Requirements

  • At least 2 years of experience in healthcare, social services, or behavioral health, including direct client contact.
  • Experience interacting with clients or patients in person or by telephone.
  • Empathy and professionalism when engaging individuals facing complex health and social barriers.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong organization, prioritization, attention to detail, and independent judgment.
  • Ability to maintain accurate documentation and manage multiple priorities with minimal supervision.
  • Proficiency with Microsoft Excel and standard office technology, including laptops and smartphones.
  • Bilingual Spanish preferred.
  • Training or certification in Trauma-Informed Care, Motivational Interviewing, or Crisis De-escalation preferred.
  • Experience with telephonic screening, care navigation, care management, vocational rehabilitation, health coaching, or populations facing housing instability, food insecurity, substance use, or behavioral-health needs preferred.

Benefits

  • Referral bonus eligibility starting on day one.
  • Weekly paychecks.
  • Paid time off, 401(k), and a full benefits package.
  • Remote/hybrid work opportunity in Iowa or New York, with occasional office travel.
  • Sedentary work environment with prolonged sitting and repetitive computer-related hand and wrist movements.

Interested in this position?

Apply directly on the company website

Apply Now

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