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Operations & Customer Success Coordinator

4 days, 20 hours ago
United States, South Africa
Part-time
Junior
Customer Success
Customer and Technical Support
CRM Email Marketing
Apply Now
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services
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Description

  • Serve as the first point of contact for homeowners by phone, email, and text.
  • Respond to customer enquiries and provide professional customer service.
  • Qualify incoming leads, gather information, and schedule inspections and appointments.
  • Follow up with prospective customers and maintain consistent communication.
  • Record all customer interactions accurately in the CRM and maintain digital customer files.
  • Prepare, track, and organize permits, warranties, project documentation, and other administrative records.
  • Coordinate inspections, vendor activity, scheduling, and day-to-day operational workflows.
  • Assist with invoicing, reporting, and general administrative support.
  • Support email marketing, social media content, blog content, online reviews, and Google Business Profile updates.
  • Help improve internal processes and build scalable operational systems.

Requirements

  • 2+ years of experience in customer service, operations, administration, project coordination, executive assistance, or virtual assistance.
  • Excellent written and spoken English.
  • Strong customer service and telephone communication skills.
  • Experience using CRM systems.
  • Proficiency with Google Workspace.
  • Excellent organizational skills and exceptional attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Comfortable working independently while following established processes.
  • Reliable home office setup with stable high-speed internet.
  • Availability to work during U.S. Eastern Standard Time (EST) business hours.
  • Previous experience in construction, roofing, property management, facilities management, or other home-service industries is preferred.
  • Experience supporting owner-led or small businesses is preferred.
  • AI tools and social media experience is preferred.
  • Experience with email marketing platforms is preferred.
  • Experience coordinating projects, permits, scheduling, or field service operations is preferred.
  • Spanish language skills are advantageous but not essential.

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • Opportunity to work directly with the business owner.
  • Chance to grow into a long-term Operations Manager role.
  • Opportunity to help build systems and processes from the ground up.

Interested in this position?

Apply directly on the company website

Apply Now

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