Executive Virtual Assistant | Customer Success Coordinator

2 hours, 36 minutes ago
Full-time
Junior
Customer and Technical Support
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services

Description

  • Answer inbound phone calls professionally and confidently.
  • Contact inbound leads using a provided sales script and follow up with prospective customers.
  • Schedule appointments and support customer communication throughout the sales process.
  • Manage and maintain the CRM, including keeping customer records accurate and tracking lead progression.
  • Learn the CRM in depth and become an internal expert on its features and automation capabilities.
  • Perform general administrative tasks, data entry, and spreadsheet maintenance.
  • Update financial tracking spreadsheets with data entry only and organize business documentation and records.
  • Help document SOPs, improve administrative workflows, and support project management and task tracking.
  • Use AI tools such as ChatGPT and other LLMs to improve productivity, research, and document creation.
  • Continuously learn new tools and identify opportunities to improve efficiency and operations.

Requirements

  • Excellent written and spoken English.
  • Clear, professional phone communication with a neutral or Westernized accent.
  • Strong customer service skills.
  • Experience working with CRM systems.
  • High attention to detail and excellent organizational skills.
  • Strong computer literacy and comfort using Google Workspace (Docs, Sheets, Drive).
  • Fast learner with the ability to master new software independently.
  • Experience using AI tools such as ChatGPT or similar LLMs.
  • Experience as an Executive Assistant, Virtual Assistant, Administrative Assistant, or in a related support role is preferred.
  • Experience with CompanyCam, Asana, Slack, or similar collaboration and field service tools is preferred.
  • Industry experience in residential services or painting is a plus but not required.

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • $500 entry monthly raffle.
  • No tracker requirement.
  • Long-term opportunity to grow with a growing business.

Interested in this position?

Apply directly on the company website

Apply Now

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