Field Coordination Manager

52 minutes ago
Full-time
Mid Level
Customer and Technical Support
AssetWatch®

AssetWatch®

AssetWatch® is a leading provider of predictive maintenance solutions for industrial plants. Their cloud-based software enables proactive detection and resolution of machine issues, reducing downtime and increasing plant reliability. By combining vibra...

Construction & Engineering
51-250
Founded 2014

Description

  • Own real-time field support and escalation management.
  • Serve as the primary contact for urgent scheduling conflicts and field issues.
  • Resolve technician availability issues, customer escalations, and schedule disruptions.
  • Coordinate with Scheduling to adjust operational plans while minimizing impact.
  • Connect field teams, customers, and internal stakeholders during live operations.
  • Communicate clearly and promptly during operational issues.
  • Monitor and improve time-to-resolution for field-related issues.
  • Support technicians with resources, information, and coordination.
  • Identify recurring issues and partner with Scheduling on long-term solutions.
  • Lead, coach, and develop the support team while improving systems and processes.

Requirements

  • 2+ years of experience in customer support, field operations, or coordination roles.
  • Experience managing high-volume support environments.
  • Experience leading or coaching teams.
  • Strong communication, interpersonal, and problem-solving skills.
  • Experience with CRM and support tools; Salesforce preferred.
  • Ability to remain calm and effective under pressure.
  • Strong prioritization, decision-making, adaptability, and responsiveness.
  • Customer-first mindset with empathy and strong cross-functional collaboration skills.

Benefits

  • US base salary of $90,000–$110,000, plus equity and benefits.
  • Competitive compensation package including stock options.
  • Remote-first work environment across the United States and Ontario, Canada.
  • Flexible work schedule with collaboration during core working hours.
  • Comprehensive benefits, including retirement plan matching.
  • Unlimited PTO.

Interested in this position?

Apply directly on the company website

Apply Now

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