Operations Manager

2 hours, 7 minutes ago
LBC Mortgage

LBC Mortgage

LBC Mortgage specializes in providing personalized mortgage brokerage services in Los Angeles, offering tailored loan solutions and dedicated guidance to clients throughout the mortgage process.

Real Estate
11-50
Founded 2018

Description

  • Oversee the company’s day-to-day operations across departments.
  • Develop, implement, and improve operational processes and SOPs.
  • Coordinate workflows among Sales, Processing, Underwriting, Marketing, and other teams.
  • Monitor team performance, productivity, and operational KPIs.
  • Identify bottlenecks and inefficiencies, then drive solutions through resolution.
  • Establish procedures, responsibilities, and accountability across departments.
  • Manage and optimize internal systems, tools, CRM platforms, and workflows.
  • Partner with leadership on operational strategy, initiatives, and execution.
  • Track operational metrics and prepare regular management reports.
  • Support hiring, onboarding, training, performance management, and department leaders.
  • Improve communication and collaboration between teams.
  • Build scalable operational structures to support company growth.

Requirements

  • 3+ years of experience in Operations Management or a similar leadership role.
  • Strong experience working in the U.S. business environment.
  • Mortgage industry experience strongly preferred.
  • Understanding of mortgage operations, loan origination, processing, or brokerage workflows preferred.
  • Experience managing teams and cross-functional workflows.
  • Experience creating and implementing SOPs and operational processes.
  • Strong organizational, analytical, problem-solving, communication, and leadership skills.
  • Ability to manage multiple priorities and projects independently.
  • Comfort working with CRMs, business software, and technology.
  • Strong attention to detail, follow-through, ownership, and continuous-improvement mindset.
  • Experience with mortgage, financial services, lender, brokerage, or real estate businesses preferred.
  • Experience with workflow systems, automation, AI-powered business tools, or remote and on-site teams preferred.
  • Experience in a fast-growing company or startup environment preferred.

Benefits

  • Opportunity to play a key role in a growing U.S. mortgage company.
  • Direct collaboration with company leadership.
  • Opportunity to build and improve operational systems from the ground up.
  • Fast-paced, entrepreneurial work environment.
  • Professional growth opportunities.
  • Exposure to technology, automation, and continuous-improvement initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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