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Customer Success Enablement Manager

2 hours, 48 minutes ago
United States
Full-time
Mid Level
Training Manager
Operations
Salesforce
Apply Now
AssetWatch®

AssetWatch®

AssetWatch® is a leading provider of predictive maintenance solutions for industrial plants. Their cloud-based software enables proactive detection and resolution of machine issues, reducing downtime and increasing plant reliability. By combining vibra...

Construction & Engineering
51-250
Founded 2014
View All Jobs 5

Description

  • Own and evolve Customer Success onboarding and everboarding programs to reduce ramp time and accelerate performance.
  • Develop and maintain scalable Customer Success playbooks across onboarding, renewal, expansion, churn mitigation, and enterprise engagements.
  • Drive enablement across the Customer Success technology stack, including Salesforce, Vitally, Gong, and QuickSight, to improve adoption, data accuracy, and insight generation.
  • Translate product roadmap initiatives into clear enablement plans that prepare customer-facing teams for launches.
  • Equip teams to clearly communicate AssetWatch’s value proposition, including AI plus human expertise, predictive maintenance outcomes, and ROI.
  • Partner with Product, Engineering, Sales, and Operations to align enablement with strategic initiatives and resolution workflows.
  • Establish measurable enablement KPIs tied to customer health, renewal forecasting, time-to-value, and expansion growth.
  • Create feedback loops between frontline teams and leadership to refine messaging, workflows, and training priorities.
  • Support Customer Success teams in navigating new offerings with clear positioning, risk communication, and operational guardrails.
  • Assess skills gaps across CSMs, CMEs, and support roles and implement targeted development programs.

Requirements

  • 4+ years of experience in Customer Success Enablement, Customer Success Operations, Revenue Enablement, or a similar cross-functional role within a SaaS or industrial technology organization.
  • Strong understanding of Customer Success systems, including Salesforce, Vitally, Gong, and analytics dashboards.
  • Experience developing and scaling playbooks, onboarding programs, and operational documentation.
  • Deep understanding of AssetWatch’s value narrative, including predictive maintenance, AI-driven insights, and human expertise combined.
  • Ability to translate product innovation and roadmap updates into practical enablement programs.
  • Strong cross-functional collaboration skills with Product, Engineering, Sales, and Operations.
  • Data-driven mindset with experience defining KPIs and measuring enablement impact.
  • Exceptional communication and facilitation skills, including leading virtual and live training, building multimedia content, and presenting to executive stakeholders.
  • Experience in predictive maintenance, IoT, industrial technology, or B2B SaaS environments preferred.
  • Ability to collaborate within core working hours as part of a distributed remote team across the United States and Ontario, Canada.

Benefits

  • Competitive compensation package including stock options.
  • Flexible work schedule.
  • Comprehensive benefits including retirement plan match.
  • Unlimited PTO.
  • Remote-first work environment with a distributed team across the United States and Ontario, Canada.
  • Opportunity to make a real impact every day.
  • Work with a dynamic and growing team.

Interested in this position?

Apply directly on the company website

Apply Now

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