Technical Account Manager

11 hours, 2 minutes ago
Full-time
Mid Level
Customer and Technical Support
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
251-1K
Founded 2016

Description

  • Serve as the primary point of contact for Enterprise and Mid-Market healthcare customers throughout the full customer lifecycle.
  • Build strong customer relationships through proactive communication, strategic guidance, and regular engagement.
  • Conduct Quarterly Business Reviews focused on customer outcomes, adoption, and future planning.
  • Lead onboarding activities for Enterprise customers, including milestone planning, progress tracking, and adoption support.
  • Identify at-risk accounts early using customer signals, usage trends, and engagement patterns, and drive recovery plans.
  • Partner with customers to resolve escalations, manage detractor situations, and maintain a positive customer experience.
  • Collaborate closely with Product, Engineering, Support, and Sales teams to address customer needs and drive successful outcomes.
  • Track customer commitments, open action items, and internal follow-ups through to completion.
  • Contribute to customer success playbooks, processes, and AI-supported workflows as the team scales.

Requirements

  • 3–5 years of experience in Customer Success or Technical Account Management within a B2B SaaS environment.
  • Strong experience managing customer relationships, escalations, renewals, and onboarding initiatives independently.
  • Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously.
  • Experience working cross-functionally with Product, Engineering, Support, and Sales teams.
  • Strong CRM documentation habits and a proactive, customer-first mindset.
  • Strongly preferred: experience working in healthcare SaaS environments.
  • Strongly preferred: familiarity with customer success platforms such as Vitally, Intercom, Salesforce, or similar tools.
  • Strongly preferred: experience working within scaling organizations where processes and tooling are actively evolving.
  • Remote work location in Canada.

Benefits

  • Salary of $70,000 CAD per year.
  • Semi-annual bonus opportunity.
  • Remote work arrangement.
  • Opportunity to shape customer success processes and AI-enabled workflows during a growth and transformation phase.
  • Work in a growing SaaS organization in the healthcare technology space.
  • Collaborative, supportive cross-functional team environment.
  • Commitment to diverse, equitable, and inclusive hiring.

Interested in this position?

Apply directly on the company website

Apply Now

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