Customer Success Associate

1 day, 2 hours ago
Full-time
Junior
Customer and Technical Support
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
251-1K
Founded 2016

Description

  • Manage a portfolio of customers across onboarding, adoption, engagement, retention, and renewal.
  • Build trusted relationships and serve as a primary day-to-day customer contact.
  • Deliver product onboarding, training, webinars, and best-practice guidance.
  • Monitor customer health, product engagement, and account activity to identify risks early.
  • Triage customer questions and coordinate escalations with Support, Product, Implementation, and other teams.
  • Follow customer issues through resolution and maintain clear communication throughout.
  • Collaborate with Account Managers and Customer Success leadership on renewals, expansion, and payments opportunities.
  • Gather customer feedback and usage insights to inform Product, Support, Sales, and other teams.
  • Maintain accurate customer records, health indicators, activity notes, and next steps in CRM and Customer Success systems.
  • Improve Customer Success playbooks, processes, and scalable programs.

Requirements

  • 2–4 years of experience in Customer Success, Account Management, Customer Support, or a similar customer-facing role, preferably in SaaS.
  • Strong communication, relationship-building, organization, and prioritization skills.
  • Ability to manage multiple customers, requests, and competing priorities while maintaining attention to detail.
  • Problem-solving judgment, including knowing when to resolve issues independently or escalate them.
  • Experience translating customer needs into practical product recommendations or solutions.
  • Ability to identify customer risk and take proactive action.
  • Strong cross-functional collaboration skills.
  • Comfort working with CRM and Customer Success technologies; Salesforce experience is an advantage.
  • Bachelor’s degree in Business, Communications, Education, or a related field, or equivalent professional experience.
  • Experience with hospitality, attractions, entertainment venues, reservations, point of sale, payments, vertical SaaS, Jira, Confluence, or other Atlassian tools is preferred.

Benefits

  • Competitive salary of $60,000–$70,000 CAD.
  • Comprehensive health coverage, including dental and vision.
  • Flexible time-off policy.
  • Career growth opportunities within a growing Customer Success organization.

Interested in this position?

Apply directly on the company website

Apply Now

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